Service Desk Manager


McLean, VA
USD 110,000.00 - 130,000.00 per year
Full Time


ManagementService Desk ManagementEmerging technologiesOperationsPeople managementIncident managementITILProblem solvingHealth careCoachingLeadershipTechnical SupportIT service managementService desk

Job Details

Piper Companies is seeking an experienced Service Desk Manager to join our team . The Service Desk Manager will lead a team of service desk analysts and ensure the delivery of exceptional technical support to internal users.

Responsibilities for the Service Desk Manager include:

• Manage and oversee the daily operations of the service desk, including incident management, request fulfillment, and problem resolution.

• Lead and motivate a team of service desk analysts, providing guidance, coaching, and performance feedback to foster their professional growth.

• Stay informed about industry trends, emerging technologies, and best practices in service desk management, and recommend their adoption where appropriate.

• Manage relationships with external vendors and service providers, ensuring effective coordination and resolution of issues.

Qualifications for the Service Desk Manager include:

• 5+ years of experience in IT service desk management or a similar role.

• Strong knowledge of IT service management (ITSM) frameworks, such as ITIL, and associated best practices.

• Experience with service desk ticketing systems and incident management tools.

• Excellent leadership and people management skills, with the ability to motivate and develop a team.

Compensation for the Service Desk Manager include:

• Salary Range: $110,000/ yr. - $130,000/ yr. (based on experience)

• Full benefits: Paid Holidays, Healthcare, Dental, Vision, 401k