ServiceNow Developer/Administrator

ServiceNow Developer/Administrator

Location: Onsite- Tallahassee, FL

Required Qualifications:
A minimum of five years of business process analysis and systems analysis is required.
Proficiency in process mapping/modeling with tools such as Visio is required.
Proficiency in Microsoft Office Suite, particularly Excel, Word, PowerPoint, required.
Experience working with Microsoft DevOps is highly desired.
Knowledge of Rules 60GG-1 60GG-5, Florida Administrative Code, is desired.
Knowledge of data migration is required.
Knowledge of change and release management is desired.
Knowledge of testing and quality assurance tools and techniques is desired.
Preference will be given to candidates with agile project experience and use of Azure DevOps to manage user requirements and backlogs.

Required Skills:
IT Product Development & Lifecycle Management
Minimum 7 years in IT product development and experience managing product development timelines, release planning, feature delivery, and post-deployment support.
Cross-Functional Leadership
Minimum 5 years leading complex, multi-team product or technology solution delivery in high-tech or government environments.
ServiceNow Platform Expertise
Proven experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations.
CMDB & Discovery Tool Oversight
Experience managing CMDB structure, data quality, and governance.
Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration.
Stakeholder Communication & Collaboration
Strong ability to communicate complex technical information to business owners, leadership, and technical teams.
Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps.

Preferred Qualifications:
Enterprise Architecture Alignment
Familiarity with aligning ServiceNow products and enhancements with enterprise architecture principles and organizational standards.
Software Quality & Testing
Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness.
Process Improvement & Continuous Delivery
Experience integrating continuous improvement practices and incorporating user feedback into product enhancements.
Government or Large-Scale Project Exposure
Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams.
Customer-Facing or Training Support
Experience supporting business teams, end users, or organizational training related to ServiceNow platform changes.

Education and Certifications:
Bachelor s Degree in one of the following, or equivalent work experience
Computer Science
Information Systems / MIS
Business Administration (IT focus)
Information Technology

Required Certification
ServiceNow System Administrator Certification
Preferred Certifications (optional)
Certified Implementation Specialist (CIS) ServiceNow
Project Management Professional (PMP)
ITIL Foundation or Agile/Scrum certification