Helpdesk Analyst

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 24 Month(s)

Skills

Cabling
Computer Hardware
Help Desk
IT Service Management
Policies and Procedures
Redmine
Regulatory Compliance
Training
Training And Development
Writing

Job Details

84 Months experience on Helpdesk duties, taking calls and dealing with customers and taking Level 2 application related tickets.
36 Months experience of reviewing and enforcement of Security compliance policy and procedure.
36 months experience documenting/writing training materials.
36 Months developing and delivering employee training materials.
36 Months experience troubleshooting access issues/permissions, individual accounts, hardware, and applications.
36 months experience lifting up to 25 lbs. of equipment and running cable over and under furniture.
36 Months experience using Ticket tracking systems (ITSM, Redmine, or equivalent).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.