UNIFIED COMMUNICATION TECHNICIAN II

UNIFIED COMMUNICATION TECHNICIAN II

LOCATION: Tulsa, OK

W2 Contract

PURPOSE OF THE CLASSIFICATION:

Under general supervision performs installation, maintenance and technical repair work involving a wide variety of fiber optic and network systems, fine-tuning and comprehensive troubleshooting network systems to facilitate city-wide communication and service efficiency and performs other related assigned duties.

ESSENTIAL TASKS:

• Conducts the location, installation, and precision tuning of fiber optic cables and networking components to meet operation standards
  Executes with precise tracing and toning of cables to identify connections and ensure accurate labeling and documentation for efficient network management and troubleshooting
  Performs diagnostic process and troubleshooting efforts for network operating systems, particularly microcomputers and wireless networks
  Repairs preventive maintenance service and repairs of various types of telecommunications equipment to ensure uninterrupted service
  Helps maintain the secure and proper use of all technical equipment, tools, and communication infrastructure vital for city operations
  Supports the documentation of all technical activities, ensuring accurate record-keeping and report generation as necessary
  Collaborates with department goals and objectives
  Align individual performance and initiatives with department goals and strategic objectives
  Assists with special projects as assigned by management
  Reports to work on a regular and timely basis

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

QUALIFICATIONS

Training and Experience:

Must meet the following criteria or an equivalent combination of training and experience per Personnel Policies and Procedures, Section 100:

(a) Graduation from high school or possession of a General Educational Development Certificate (GED); and
(b) Fifteen (15) hours of coursework in electronic engineering, fiber optics, computer science, telecommunications technology, or a closely related field
(c) Six (6) months of related work experience preferred
(d) Building Industry Consulting Service International (BICSI) Installer 1 (INST) Certification preferred

Knowledge, Abilities and Skills

Knowledge of:

• A foundational understanding of fiber optic technology
  Working knowledge of enterprise networks and telephony infrastructures (Teams)
  The safety hazards and precautions of low-voltage electrical and facilities maintenance work

Ability to:

• Diagnose problems in telecommunications and other types of equipment
  Work in hazardous and/or high locations
  Install, maintain, and repair a variety of network-related and telephony equipment
  Engage in continuous learning and development in the field
  Learn independently
  Effectively document new processes
  Adapt to new technologies and methods
  Take direction and follow guidance from experienced peers

Skills in:

• Using fiber optic tools and testing equipment for simple cable splicing and terminations
  Teamwork and project participation
  Strong analytical and critical thinking

Physical Requirements:

Physical requirements include arm and hand steadiness and finger dexterity enough to use a keyboard and telephone; frequent lifting up to 50 pounds, with occasional lifting up to 60 pounds; occasional carrying up to 60 pounds; occasional pulling up to 50 pounds; may be subject to walking, standing, sitting, reaching, balancing, bending, kneeling, crawling, handling, feeling, climbing, smelling, and twisting; and vision, speech, and hearing sufficient to perform the essential tasks.

Licenses and Certificates:

(a) Possession of a valid class D Oklahoma Driver license
(b) Building Industry Consulting Services International (BICSI) Installer 1 (INST 1) Certification preferred

WORKING ENVIRONMENT:

Working environment is indoors and occasionally outdoors and in inclement weather.