Network Support Technician - Charlotte, NC/Hybrid (Onsite Mon & Wed every other week) - 6 months CTH - W2

Overview

Hybrid
$25
Contract - W2
Contract - Independent
Contract - 6 Month(s)

Skills

LAN/WAN
VPN
CCNA
PCI
DSS
Zendesk
Cisco Meraki

Job Details

Network Support Technician
Location: Charlotte, NC (Onsite Monday and Wednesdays every other week)

6-months contract-to-hire
Number of Positions: 1

Job Description

We are seeking a Network Support Technician to join our Digital Care team at our Charlotte, NC office.

This candidate will report to Sr. Manager, Network Support.

In this role, you will:

  • Assist with remote network setups, configurations, and ongoing support.
  • Ensure all work complies with strict PCI standards for retail operations.
  • Partners with Cyber Security, Technology Delivery, Internet Service Providers, POS vendors, and business stakeholders to support network initiatives.
  • Deliver legendary customer support, emphasizing proactive communication, clear documentation, and efficient escalation procedures.
  • Utilize Meraki full-stack solutions (security appliances, switches, access points, and cellular gateways) to deliver modern, cloud-managed networking.
  • Take full ownership of cases, demonstrating a driven, self-motivated mindset with a focus on career growth and technical development.

Key Responsibilities

  • Provide support via phone, chat, portal, and remote tools.
  • Troubleshoot and resolve issues related to WAN/LAN/ISP connectivity, enterprise/local wireless, local firewalls, and VPN configurations.
  • Validate and support PCI-compliant network designs in enterprise and retail environments.
  • Assist with the design, review, and troubleshooting of network security configurations.
  • Work closely with internal support teams, vendors, and technicians to install and maintain business-class internet services.
  • Collaborate with security and operational teams to ensure policy compliance and effective audit remediation.
  • Execute timely responses to audit recommendations and observations.
  • Deliver superior customer service to internal teams, in-unit managers, and external stakeholders.
  • Participate in a support on-call rotation to provide operational coverage after hours.

Qualifications

  • 5+ years experience in remote diagnosis, troubleshooting, and issue resolution for large, national, and distributed LAN/WAN environments.
  • 5+ years networking experience with extensive knowledge of TCP/IP, DNS, OSI, and related technologies.
  • CCNA certification required (or equivalent proven experience).
  • Strong knowledge of PCI DSS standards and retail network connectivity requirements.
  • Expertise in VPN technologies, internet connectivity options, and remote support tools.
  • Hands-on experience with Cisco Meraki full-stack cloud-managed solutions strongly preferred.
  • Strong knowledge of ticket management systems such as Zendesk. (or equivalent tool)
  • Proven ability to collaborate effectively with users, vendors, and engineering staff.
  • Excellent verbal and written communication skills.
  • Demonstrated commitment to delivering legendary customer service at every interaction.
  • Self-driven and career-growth minded, with a focus on continuous learning and development.
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