Content Strategist III

Content Producer People Experience Tools
Location: Austin, TX 78727- Hybrid
Duration: 6 Months
36220920
Hybrid schedule - 3 days onsite

Job summary
The Client People Experience team is looking for a contract content producer to work on two internal platforms .
In this role, you'll work with the project teams, SMEs and editors to help oversee content change requests, prioritize them, and manage their workflow. You ' ll be an adept project manager and communicate effectively with key stakeholders and global business partners. You can see the big picture but will have a keen eye for detail, a knack for collaboration, and passion for content integrity and user experience. You will also help identify and drive content improvements and a better user experience, connecting the dots between platforms and other content. You will help write, rewrite, and edit content on both platforms, applying style and tone guidelines.
The two main areas of focus will be supporting content on ServiceNow, an employee/customer support platform; and supporting the implementation of Workday and specifically looking at the platform's instructional content (explanatory text, in-platform guides and help text, etc), and working closely with SMEs.
Key qualifications

• 5+ years of project management experience and managing content for high traffic sites or platforms
• Experience with task management/ticketing system required
• Proficient in writing clear and direct copy (UX writing experience a plus)
• Experience editing content and implementing style guidelines
• Organized, articulate, and detail-oriented
• E fficien t and reliable
• Comfortable with ambiguity; has a flexible approach to process changes
• Experience with Workday or ServiceNow a plus

Job d escription

• Work with project SMEs and platform owners to help support the best possible user experience, making sure the platform has the right content in the right places.
• Work with subject matter experts to develop and update content, articulating key messages in a way users will understand and that is consistent with Client's People content style guidelines.
• Manage content change requests and content workflow.
• Manage the intake and prioritization of content change requests via ticket tracking systems (Radar and others as needed).
• Work with SMEs, editors, and other groups as necessary (Privacy, Legal) to manage content reviews.
• Carefully track, prioritize and escalate tickets as needed.
• Lead QA sessions and participate in other team meetings as necessary.
• I mplement effective processes for content development and quality assurance.

Education
Bachelor's degree in relevant field.

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