Senior Platform Engineer- Conversational AI


$80 - $90 per hour
Contract - W2
Contract - 12+


Senior Platform Engineer- Conversational AI

Job Details

Required Skills:

Key/Critical Skill: Kore.AI product Platform/Infrastructure

Required: Kore. AI (Infrastructure/Platform/Bots), Linux - Shell Scripting, Python, GitHub, Jenkins, Service now, Oracle and SQL Database, Java/JS, JMeter

Preferred: VXML, Nuance / Speech products, Voice platform, AWS / Open shift Cloud, SIP Messaging, Contact Center, Wire shark / Network traces, VM ware, Cyara

10+ Years of experience in IT as a platform engineer

  • High problem solving skills to handle, triage production issues.

  • Handle L1, L2 and L3 for Kore.AI product and Nuance speech suites.

  • Experiences in contact center products.

  • Automation scripts. Develop internal tools and processes to maintain stability and performance of our infrastructure.

  • Version upgrades and patches deployment for Kore.AI and Nuance

  • Monitoring, Health Checks, Production SOP and documentation.

  • Good communication skills to lead and resolve production issues.

  • Dev sec ops skills with GitHub, Jenkins and automated release deployment.

  • Ansible scripts.

  • On call rotation.

  • Performance testing.

  • Gather, analyze, and report infrastructure platform data

  • Able to customize alerts and monitors in Dynatrace & Splunk

  • Perform root cause analysis of production errors and resolve technical issues

  • Extensive production support experience in troubleshooting and problem solving issues to keep our applications/platforms resilient and highly available

  • Good experience in writing custom applications/scripts to enhance support capabilities

  • Ability to work with Linux SA, VM ware, NAS, Network, Firewall, F5 and multiple vendors and infrastructure partners.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

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Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .

We look forward to working with you.

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