Overview
On Site
$60 - $70
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
Skills
Five9
call center
disaster recovery
IVRs
contact center
Job Details
Job Title: Five9 Architect
Location: Stamford, CT - onsite
Job Description:
- Implement, troubleshoot, and support the Five9 contact center software solutions in a wide array of configurations and customer environments
- Diagnoses problems accurately and works to find appropriate solutions in a timely manner
- Identifies underlying causes of a problem, including problem identification and classification.
- Design, Implement and Automate large scale distributed systems, enterprise grade platform services
- Administering call routing, IVRs, disaster recovery solutions (requirements) in environments such as Five9, Nice, etc.
- Partner with Customers to optimize the Five9 call center software solution.
- Continually seek opportunities to increase customer satisfaction and strengthen client relationships by interacting effectively at all levels of the client organization.
- Conducts preliminary business scan before customers business hours and every post-maintenance ensuring readiness and uptime of service after every updates.
- Will be cognizant of all known service outages and will maintain awareness of all maintenance software product changes that could impact customers.
- Will work cross functionally in a customer facing capacity and coordinate with internal organizations.
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