Overview
On Site
Full Time
Skills
Financial Technology
QuickBooks
MailChimp
Marketing Automation
Customer Relationship Management (CRM)
Analytics
Media
Analytical Skill
Customer Experience
Operational Excellence
Management
Training
Documentation
Strategic Planning
Collaboration
Thought Leadership
MMS
Sales Operations
Marketing
Regulatory Compliance
Job Details
Company Overview
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools. Our Delivery team's mission is to enable small businesses to maximize their reach and engage with their audience by cultivating healthy relationships with media platforms.
We are seeking a highly skilled and motivated Senior SMS Deliverability Engineer to join our team. This role will help us meet high customer expectations for delivery, deliverability, and compliance, maintain an excellent sending reputation, create internal and external educational materials, and position our SMS product for long-term success. The ideal candidate will have a deep understanding of SMS deliverability, strong analytical skills, and a passion for enhancing customer experience.
Responsibilities
Deliverability Management
Design and Delivery Training
Strategic Planning
Customer Advocacy
Technical Expertise
Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
Job Overview
Mailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools. Our Delivery team's mission is to enable small businesses to maximize their reach and engage with their audience by cultivating healthy relationships with media platforms.
We are seeking a highly skilled and motivated Senior SMS Deliverability Engineer to join our team. This role will help us meet high customer expectations for delivery, deliverability, and compliance, maintain an excellent sending reputation, create internal and external educational materials, and position our SMS product for long-term success. The ideal candidate will have a deep understanding of SMS deliverability, strong analytical skills, and a passion for enhancing customer experience.
Responsibilities
Deliverability Management
- Provide proactive SMS/MMS delivery support to internal teams, helping to resolve customer issues and maintain operational excellence.
- Identify and rectify data, process, and technology issues through proactive monitoring.
- Manage relationships with SMS partners to achieve timely resolutions for customers.
- Assist with issues related to carrier compliance and delivery.
Design and Delivery Training
- Develop and maintain documentation such as delivery best practices and troubleshooting playbooks.
- Create educational materials, including blogs, articles, and webinars, to demystify deliverability and promote best practices.
Strategic Planning
- Collaborate with cross-functional teams to improve efficiency, processes, and performance.
- Provide thought leadership by participating in industry forums
- Monitor industry trends and changes in regulations to keep the company and customers informed and compliant.
Customer Advocacy
- Act as a subject matter expert on SMS/MMS deliverability and compliance.
- Partner with sales, support, and success teams to build scalable paths for customer growth.
- Gather customer feedback and advocate for product improvements based on their needs.
Technical Expertise
- Use advanced tools and methodologies to analyze and improve SMS deliverability.
- Stay updated on the latest technologies and best practices in the SMS marketing space.
- Ensure compliance with all relevant laws and regulations, maintaining a deep understanding of opt-in and opt-out processes.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.