Deskside Support Technician-258


Contract: W2, 12 Month(s)

  • No Travel Required


  • Deskside Support
  • Deskside Technician
  • MECM

Job Description

  • 1 Year Contract- Possible Extensions
  • W2 Employee Only- NO CORP to CORP
  • Must be a Texas resident
  • Starting range $26/hr, DOE




ERCOT Deskside Support team is looking for the newest member of our team to assist with maintaining, analyzing, troubleshooting, and repairing hardware and computer systems. To thrive in this role the applicant needs to be a tech-savvy individual who is self-motivated and great at multi-tasking while providing consistent customer service with minimal supervision.

Job Summary

  • Provides advanced systems management expertise for centralized administration of all workstations and laptops within the ERCOT Corporate environment
  • Manages and maintains the configuration of the systems management console
  • Supports the day-to-day operations of the desktop environment and may be asked to provide assistance to end users during high volume days
  • Maintains expert-level knowledge of Microsoft System Center Configuration Manager (SCCM) or similar systems management software
  • Proficient in supporting O365 suite applications which include Outlook, Word, Excel, Teams, SharePoint, etc
  • Provides technical support for configuration and administration of Windows Server software and hardware
  • Conducts hardware imaging and software packaging/deployment and workstation patching
  • Works as final escalation point for desktop hardware, software, and operating system problem isolation
  • Assists with special projects, research and improvement initiatives
  • Provides support for a 24 x 7 operation
  • Provides desk side technical assistance for computer hardware and software.
  • Delivers service for the proper operations and support of desktop applications, equipment, and technical functions in areas of responsibility.
  • Provide assistance including the completion of necessary trouble tickets, report submissions and resolving technology issues.
  • Performs installations, repairs, software updates and service as needed related to the troubleshooting of ERCOT Deskside equipment.
  • Assists with the evaluation hardware and software.
  • Participates in projects and increases knowledge of current technologies.
  • Documents all equipment installations; provide technical documentation and training to end-users.
  • Works in conjunction with the Windows engineering, Network and security groups on issues pertaining to the desktop environment.
  • Delivers a high level of customer service, pays attention to detail, works under pressure and prioritize technical versus non-technical issues.
  • Achieves stated Service Level Agreements and deliverance goals as assigned from the DSST supervisor.
  • Communicates basic technical concepts both in a written and oral manner.
  • Familiarity of computer networks to solve basic issues
  • Strong writing skills to clearly respond to tickets and emails

Education & Certifications:

  • Associate degree in Applied Technology, Engineering or related field or an equivalent combination of education and experience is preferred.
  • MCDST Certification preferred
  • A+ Certification preferred


  • Requires minimum 5 years related work experience in excess of degree requirements
  • MECM knowledge is preferred



Preston-Hunter, Inc. is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Preston-Hunter, Inc. is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Preston-Hunter, Inc. are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, qualified disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by applicable laws or regulations in the locations where we operate. Applicants with a disability who require a reasonable accommodation for any part of the application or hiring process can contact Human Resources at the location(s) where you are applying. Preston-Hunter, Inc. will not tolerate discrimination or harassment based on any of these characteristics. In the event you feel you have been harassed or discriminated against, immediately report the issue to Preston-Hunter, Inc. Human Resources. Preston-Hunter, Inc. encourages applicants of all ages, except for minors as federal law prohibits.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document, I-9 Form, upon hire. Preston-Hunter, Inc. participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Preston-Hunter, Inc. is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before Preston-Hunter, Inc. can take any action against you, including terminating your employment. Preston-Hunter, Inc. can only use E-Verify once you have accepted a job offer and completed the Form I-9.
At this time, Preston-Hunter, Inc. does not sponsor work Visa’s, and all candidates must be eligible to be a W-2 employee working through Preston-Hunter, Inc. All offers of employment, if any, are conditioned on the provision of satisfactory proof of the individual’s right to work in the United States, as required by law