IT Support Technician

The IT Support Technician is responsible for being the first point of contact for all IT support related items. You will be responsible for a variety of tasks to ensure the technology needs of the employees are met so they can effectively perform their duties. The ideal candidate will perform these tasks while maintaining a positive and productive relationship with the employees, vendors, and clients.

• Serve as the initial point of contact for IT requests.
• Manage IT support requests utilizing ticketing system; resolve or escalate issues accordingly.
• New employee onboarding: accounts creation; workstation and mobile device setups and configuration.
• Install, manage and troubleshoot various SaaS and on-premises software systems
• Manage and troubleshoot VoIP phones
• Provide end-user support as needed: hardware and software troubleshooting; email; wireless connectivity; MS Office applications; printing connectivity issues, etc.
• Document all incidents in ticketing system
• Update and maintain knowledge and configuration management databases
• Coordinate w/existing vendors and service providers
• Assist w/ IT infrastructure projects
• Identify user needs, provide end-user training as appropriate
• Participation in the development and improvement of processes and internal controls.
• Maintaining a positive relationship with customers and vendors alike
• Other duties as assigned.

• 5+ years of IT support experience
• Excellent customer service and communication skills
• Experience with desktop and mobile support, configuration and setup: Windows OS, Google Chrome OS, iOS, and Android.
• Ability to adapt to changing needs while responding quickly and positively.
• Ability to plan, prioritize, and complete assignments within deadlines.
• Must be able to work as part of a team and independently, in high stress and fast paced environment- ability to focus during busy periods throughout the month and year.
• Must be a highly motivated and organized, as well as have extreme attention to detail.
• Must be able to work nights, weekends, and holidays as needed - we're a firm believer in work/life balance but the nature of IT will sometimes require after hours work

Technical Skills

• 3-5+ years of IT support experience
• Experience with desktop and mobile support
• Windows OS
• Google Chrome OS
• iOS and Android

Hands-on experience with:

• IT ticketing systems
• Hardware/software troubleshooting
• SaaS and on-premises software installation and management
• VoIP phone systems
• Wireless and printing connectivity
• User account setup and workstation/mobile device configuration

Soft Skills

• Excellent customer service and communication skills
• Work independently and in a team
• Handle high-pressure, fast-paced environments
• Plan and prioritize tasks to meet deadlines
• Highly organized and detail-oriented
• Adaptable and responsive to changing needs
• Willingness to work nights, weekends, and holidays when necessary

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.