Unified Communication Engineer @ Hybrid Role

$20 - $30

Contract: Independent, W2, 12 Month(s)

  • Work from home
  • No Travel Required


TelecommunicationUnified CommunicationGenesysCisco

Job Description

  • Can manage day-to-day operations.
  • Experience with telephony architecture and structures
  • Will also have helpdesk roles including escalations.
  • Understanding of call routing
  • Network knowledge (VLAN)
  • Ability to look at a problem and provide solutions
  • Experience with Zoom Telephone in particular not required; similar experience/background in AVAYA, CISCO telephone, Ring Central, etc ideal
  • Understanding of Telephone technology - Important
  • Good gauge of experience is asking the candidate this: Have you set up or deployed a telephony solution from the ground up? They should be able to say yes.
    • Make the system run and thrive
    • Able to set up from scratch, ground level
    • If Zoom implodes or shuts down, able to recover to get a working state
    • Can figure out where the disconnect is when things fail.
  • Keywords: Multimedia engineer, unified communications, telephony, someone who went through Cisco telecom training.
  • Certification: CCNA/ CCNP certification is a plus as they will have experience in Routing and understanding of how things are built.
  • Soft Skills: Know how to speak with end-users and empathy.