SummaryWe're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures.
DescriptionWe are looking for a Cloud Solution Architect (CSA) with strong expertise in Microsoft Dynamics 365 Finance & Operations (F&O) and Supply Chain Management to join our team. In this role, you will collaborate with enterprise customers to design and implement scalable solutions that improve financial operations, streamline processes, and strengthen supply chain performance.
ResponsibilitiesCustomer Centricity- Gather customer insights to align Dynamics 365 F&O and Supply Chain solutions with strategic business outcomes.
- Identify opportunities to improve financial and operational processes, inventory management, procurement, and logistics through Business Applications.
- Accelerate solution delivery and adoption using Value-Based Deliveries and reusable Intellectual Property (IP).
- Deliver technical workshops and readiness sessions focused on operational health, cloud enablement, and supply chain resilience.
- Ensure a positive customer experience across finance and operations engagements.
- Provide feedback to Microsoft Product Groups to influence roadmap and service improvements.
Business Impact- Drive cloud consumption and support growth by guiding customers on how to maximize value from Dynamics 365 F&O and Supply Chain investments.
- Align with Customer Success Account Managers and account teams to ensure business value realization across financial and operational domains.
Resolution of Customer Blockers- Anticipate and resolve issues blocking go-live or adoption by applying deep technical and functional knowledge of F&O and Supply Chain Management.
- Deliver engagements using Microsoft best practices, Success by Design principles, and repeatable IP.
Identify Growth Opportunities- Leverage your knowledge of Microsoft Business Applications-including F&O, Supply Chain, and Power Platform-to identify cross-sell and up-sell opportunities based on customer needs and industry trends.
Technical Leadership- Continuously improve your skills across finance, operations, and supply chain workloads to support evolving customer needs and Microsoft's strategic goals.
- Engage in technical communities, contribute to IP development, and mentor peers and junior architects.
- Act as a role model for technical readiness and cross-workload collaboration.
Practice Development
- Innovate and improve existing IP, methodologies, and delivery processes across ERP domains.
- Promote best practice sharing and IP reuse to accelerate customer success and internal efficiency.
Trusted Advisor
- Build and expand trusted relationships with customer and partner architects, technical specialists, and business stakeholders across finance, operations, and supply chain functions.
Qualifications:
- Proven experience in Dynamics 365 Finance & Operations and Supply Chain Management.
- Bachelor's or Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND extensive experience in IT consulting, systems implementation, software development/support, or Microsoft Business Applications.
- Significant experience in customer-facing roles and as a lead technical solution architect across ERP projects.
Technical Qualifications / Experience- Deep technical expertise in Dynamics 365 Finance & Operations and Supply Chain Management, including: Architecture and deployment on Microsoft Azure.
- Integration patterns and anti-patterns
- Lifecycle Services (LCS), Azure DevOps (Boards, Pipelines), RSAT
- Performance tuning, debugging, and code reviews
- Finance & Operations Assessments and environment management
- Inventory, warehouse, procurement, and transportation management modules
- Demand forecasting, production planning, and supplier collaboration
- Integration with Dynamics 365 Customer Engagement (Sales, Power Platform).
- Prior experience with Dataverse is required for this role (formerly known as CDS (Common Data Service)
Preferred Qualifications- Functional or technical certification in one or more Dynamics 365 apps (F&O, Supply Chain, Power Platform).
- Experience with Success by Design methodology or business value consulting.
- Experience leading enterprise-scale implementations involving finance, operations, and supply chain workloads.
At Concentrix, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, all candidates must undergo a background check in accordance with applicable law, which will include identity verification and employment eligibility.
The base salary range for this position is $100,000-$120,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays, and paid learning days.
The deadline to apply for this position is 11/30/2025
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