Skills
Job Description
Description:
*LOCAL CANDIDATES ONLY* Work would be onsite as a primary and hybrid. The expectation is to be onsite 4 days, 10 hours as a standard schedule. We are currently hybrid, but looking into the next month to go back into the office at some capacity which hasn’t been finalized yet at this time.
EQUIPMENT:
Must use home reliable internet, Personal computer, and phone until company provides equipment (2 weeks) - they need this equipment till HM gets theirs ordered.
TOP THINGS:
We are really looking for a facilitator for Incidents (Incident Command), and someone that has more general computer knowledge and soft skills. Below are the top 5 skills that HM would like to see in the coming resumes.
- Strong email writing & verbal communication
- Excellent phone skills (Managing conference calls/bridges)
- Windows 10, Microsoft Office Suite, & web browser experience
- Experience with web based monitoring tools (Application and Network)
- Incident Command, Ticket management, and escalations & tracking
- Per HM: looking for NOC experience, willing to work a possible swing shift (1000 – 2030 hrs), is flexible with schedule for OT.
***AWS 4/10 work days and shift.
o SUN – WED (1000 – 2030 hrs)
o SUN – WED (0600 -1630 hrs)
Per the HM: These would be the likely shifts of the 3 contract positions.
Job Responsibilities
- This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
- Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
- Process routine change requests and work orders.
- Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
- May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
- Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.
- Miscellaneous Incident Commander tasks
- Manage timely ticket updates.
Skills Required/Desired
- BA/BS in Information Technology or related field or equivalent work experience.
- Intermediate knowledge of network protocols, software applications, and operating support systems.
- Current Networking Certification; ITIL Certification.
- Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.
- Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
- Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
- Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
- May require some local traveling for training, meeting, etc, while working remotely.
- Able to support shift schedules as required to meet business needs.
Contact: Murali Potugari | Lead Recruiter
Desk:| Email: | URL: ;/p>