(Agile1)IT - Network Operations Analyst, Career (AWS)

Up to $38

Contract: W2, 24 Month(s)

  • Work from home
  • No Travel Required


Change ManagementEvent ManagementMicrosoft OfficeMicrosoft Office SuiteNetwork OperationsOffice SuiteOperations AnalystPersonal computerWindowsWindows 10

Job Description



*LOCAL CANDIDATES ONLY* Work would be onsite as a primary and hybrid. The expectation is to be onsite 4 days, 10 hours as a standard schedule. We are currently hybrid, but looking into the next month to go back into the office at some capacity which hasn’t been finalized yet at this time.




Must use home reliable internet, Personal computer, and phone until company provides equipment (2 weeks) - they need this equipment till HM gets theirs ordered.




We are really looking for a facilitator for Incidents (Incident Command), and someone that has more general computer knowledge and soft skills. Below are the top 5 skills that HM would like to see in the coming resumes.


  • Strong email writing & verbal communication
  • Excellent phone skills (Managing conference calls/bridges)
  • Windows 10, Microsoft Office Suite, & web browser experience
  • Experience with web based monitoring tools (Application and Network)
  • Incident Command, Ticket management, and escalations & tracking
  • Per HM: looking for NOC experience, willing to work a possible swing shift (1000 – 2030 hrs), is flexible with schedule for OT.


***AWS 4/10 work days and shift.


o SUN – WED (1000 – 2030 hrs)

o SUN – WED (0600 -1630 hrs)

Per the HM: These would be the likely shifts of the 3 contract positions.


Job Responsibilities


  • This is the Incident/Event Management role which assists with repair or restoration procedures to network systems and applications that receive an event notification.
  • Apply Run-book procedures or work instruction steps required for scheduling, monitoring & technical support functions on the network and application interfaces.
  • Process routine change requests and work orders.
  • Monitor Change Management activities for notification of alarm suppression and post maintenance validations to take place.
  • May act in a lead capacity to open and manage technical conference bridges, updating incident and/or problem management tickets as needed.
  • Develop and distribute ongoing updates/notifications for outages in progress as directed by a Service Manager or Supervisor.
  • Miscellaneous Incident Commander tasks
  • Manage timely ticket updates.


Skills Required/Desired


  • BA/BS in Information Technology or related field or equivalent work experience.
  • Intermediate knowledge of network protocols, software applications, and operating support systems.
  • Current Networking Certification; ITIL Certification.
  • Minimum of 2 years of experience in telecommunication, internet, or network operation center environments.
  • Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.
  • Ability to use different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner.
  • Must be available to work a varied shift schedule in a 7 X 24-hour operations center environment.
  • May require some local traveling for training, meeting, etc, while working remotely.
  • Able to support shift schedules as required to meet business needs.

Contact: Murali Potugari | Lead Recruiter
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