System Engineer

Design and implement complex video solutions in compliance with customer requirements.
Provide configuration support for video conferencing and streaming.
Configure VCS devices for video and audio signaling and connectivity.
Troubleshoot video and audio issues of video streams.
Open trouble tickets with external vendors on equipment that is under maintenance.
Assist with special projects that may require working with multiple vendors, field personnel, and area/district IS managers.
Resolve client connectivity, interference, authentication, and coverage issues.
Work with users/customers to resolve issues.
Troubleshoot switch and routing issues such as Netscaler problems, VLANs, multicast, IGMP and other routing issues.
VCS Control and Expressway configuration, testing and troubleshooting.
Zoom Rooms configuration and support.
Cisco Unified Communications Manager (CUCM) configuration, testing and troubleshooting.
Cisco Meeting Server (CMS) configuration, testing and troubleshooting.
Configuration and installation of new systems onto the network.
Administration of Cisco s Telepresence Management Suite (TMS).
VCS / Zoom API Connector integration, configuration, and troubleshooting.
Engineer systems connectivity and backup solutions.
Cisco ISE (Identity Services Engine) Production Server and Cisco Prime Infrastructure support.
Support of VCS in the field sites on Layer 2 and Layer 3 network devices.
Manage inventory of VCS equipment.
Assist with Change Requests and Moves, Adds, Changes, and Delete (MACD) requests.

Education/Knowledge Requirements:
o A minimum of eight (8) to twelve (12) years relevant experience.