App Support Analyst (Global File Transfer Services GFTS)

Job Title: App Support Analyst

Location: Jersey City, NJ (4/5 days onsite/week)

Duration: 6 Months C2H

$50/hr to $55/hr on C2C

Job description:

• The Global File Transfer Services GFTS development team is responsible for configuring file transmissions using pre-approved client products and protocols.
• The target developer has an expert knowledge of each protocol solution and is capable of configuring transmissions in any of them.
• The analyst is responsible for reviewing each assigned file transmission request understanding the customer requirements working directly with the customer and internal business partners and configuring a standard file transmission solution.
• The analyst is capable of answering complex technical questions from the customer and can advise and make technical recommendations back to the customer.
• The technologist should have a working knowledge of workload provisioning and strong troubleshooting skills.

Required Skillsets:

• Must have GFTS knowledge
• Working knowledge of network topologies connectivity methods and load balancer proxy solutions
• Working experience with Azure

Mandatory scripting skills:

• Perl scripting
• Shell scripting
• Python scripting

• Years of Experience 8 to 12 Years of Experience
• Strong understanding of NDM Connect Direct processes and configuration.
• SME product knowledge of Biz Manager OpenText Sterling File Gateway IBM Connect Direct IBM NDM Connect Enterprise IBM Sterling Control Center.
• Strong support knowledge of file transfer protocols eg SFTP, HTTPS, AS2 and encryption types eg PGP.
• Centralized monitoring automation and service level alerting.
• Ability to perform technical troubleshooting and problem investigations.
• Working knowledge of z/OS, Unix, Linux or Windows.
• ServiceNow.