Genesys Developer

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 24 Month(s)

Skills

Amazon Web Services
Genesys
Generative Artificial Intelligence (AI)
GraphQL
Messaging
IVR
OAuth

Job Details

Role: Genesys Developer

Location: Charlotte, NC & Detroit, MI - Hybrid

JOB DESCRIPTION:
** Genesys Cloud developer experience;
** Chatbot and Generative AI experience; AWS Cloud experience;
**Ability to interpret business requirements and craft technical solution designs.
**Effective communicator, collaborative; ability to work in and with cross-functional teams. Organized and detail oriented - Ability to estimate and manage work while continuously documenting status of said work.
** Video conference - provide location and best time to interview.
DAILY RESPONSIBILITIES:
Design, develop, deploy, and support constantly evolving IVR and Web Messaging based on business requirements
Analyze the business requirements and assist technical leads and Product Owners with defining the acceptance criteria for the features that are being developed
Work collaborative with other IT teams such as Middleware and Salesforce engineering
Responsible for working with agile team to create, write, and execute testing plans
Work with the development and operations teams to isolate, troubleshoot, and develop solutions for production issues
Qualifications and Education Requirements

Required BS/MS in Computer Science, Engineering, or related subject
Skill/Experience/Education Mandatory Skills:
 Hands-on experiencing developing IVR leveraging Genesys Cloud CX Architect tool
Design, development, and support experience with Genesys Cloud CX outbound predicative agent and IVR based dialers
Experience with implementation and consumption of API/Web Service back-end services (REST, GraphQL, Json)
Understanding of authentication methodologies (Oauth, SAML)
Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc
Familiar with working using agile methodologies to work with stakeholders to gather requirements, develop, and deploy solutions.
Desired Skills:
 NLU and Voice bot experience is a plus (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex)
Experience with implementation and supporting Genesys WFM and Reporting
Experience with Cyara Velocity and/or Cyara Cruncher testing tools
Experience with CICD pipeline tools such as Github, BitBucket, Jenkins, Terraform, CX as Code

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