Overview
On Site
25k - 30k
Full Time
Skills
Issue Tracking
Management
Help Desk
IT Operations
Remote Support
Microsoft Windows
Operating Systems
Group Policy
Conflict Resolution
Problem Solving
Communication
ConnectWise
Customer Service
Active Directory
GP
Technical Support
Collaboration
Job Details
This is an exciting opportunity for an IT Engineer to support a short-term, 1-month contract in the Steele Creek area. This position involves hands-on technical support in a dynamic and fast-paced environment. The role focuses on Windows systems, Active Directory/Group Policy, and a ticketing system, along with managing and troubleshooting a Verizon One phone system. You'll also handle traditional help desk support tasks and ensure smooth IT operations while a current team member is on leave.
Whether you're experienced in remote support tools like ConnectWise Control or providing exceptional customer service over the phone, this role offers a rewarding challenge. Required Skills & Experience
Tech Breakdown
#LI- GA1
Whether you're experienced in remote support tools like ConnectWise Control or providing exceptional customer service over the phone, this role offers a rewarding challenge. Required Skills & Experience
- 2+ years of IT support experience
- Proficiency with Windows operating systems
- Hands-on experience with Active Directory (AD) and Group Policy (GP)
- Familiarity with ticketing systems for IT support
- Experience with phone system troubleshooting (Verizon One preferred)
- Strong problem-solving and communication skills
- Prior experience with ConnectWise Control or similar remote tools
- Proven ability to work independently in a fast-paced setting
- Customer service-focused mindset
Tech Breakdown
- 50% Windows/AD/GP Support
- 30% Phone System Support (Verizon One)
- 20% General IT Help Desk
- 90% Hands-On Support
- 10% Team Collaboration
- Contract role for 1 month
- Opportunity to make an immediate impact
- Gain experience in a professional IT environment
#LI- GA1
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.