IT Delivery Manager - IT Management Systems Support

Publix Super Markets, Inc. is the largest privately-owned food retailer in the nation with more than 1,200 stores and more than 200,000 associates throughout the Southeast. We are associate-owned, proud of our family atmosphere, and consistently named as one of the best companies to work for in America. We are largely debt-free and renowned for our financial performance as well as our premier customer service. Publix?s Information Services (I/S) department is located in Lakeland, Florida and Alpharetta, Georgia and employs over 1000 associates. I/S provides the information technology required for all Publix business units including retail stores and all office and warehouse environments. The Publix I/S mission is to maximize the value of information technology to Publix associates and customers. Please note, this is a hybrid position requiring 8 days per month on-site in Lakeland, FL.

Welcome to Publix Technology, the award-winning technical group for Publix Super Markets, Inc., the largest employee-owned company in the nation. Our technology teams of 2100+ associates provide cutting-edge, modern solutions to nearly 1400 retail stores and 200,000+ internal team members across 8 states. We offer positions at all levels - summer internships, individual contributor roles, to technical leadership across a broad range of technical disciplines. So, whether you are interested in IT security, platform engineering, architecture, software development, or infrastructure - we have a career path for you! Pub Subs are not the only thing we build from scratch. See for yourself why Publix Super Markets, Inc. has been on Fortune's 100 Best Companies to Work For list.

The ITSM Support and Quality Assurance team is seeking an IT Deliver Manager who will lead the team responsible for providing support and testing for ServiceNow modules used by Publix including Incident, Request, Change, and CMDB.

Responsibilities:

• Lead a team of software and quality assurance engineers to provide daily support of our production environment and development teams.
• Work with development teams to build and deliver testing plans that ensure high quality releases.
• Plan, implement and test upgrades, patches, and security fixes.
• Work closely with key stakeholders to understand their needs and involve them in planning and problem solving.
• Ensure proper coordination between Technology and vendors.
• Oversee career growth and technical knowledge for associates that report to you.
• Work with ServiceNow to understand opportunities with their products and offerings.

• Bachelor?s degree in computer science, Business Management, Engineering, or other analytical disciplines or equivalent work experience
• Minimum of eight years of IT experience, including development implementation and maintenance of large-scale integrated solutions
• Minimum of five years leadership experience in which one or more of the following occurred:
  • demonstrated leadership in IT project management.
  • experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors.
  • ability to analyze project needs and determine resources needed to meet objectives.
• Minimum 5 years? experience managing teams responsible for ServiceNow applications including managing routine and yearly support, implementing new enhancements, reviewing new and enhancements to ServiceNow offerings.
• Successfully developed and implemented or supported applications in new computing architecture environments, using new and emerging technologies
• Provided or managed a support team at an enterprise level.
• Developed efficient and effective solutions to diverse and complex business problems.
• Ability to make sound decisions and solve complex business and technical issues.
• Demonstrated ability to manage multidiscipline, high-performance work teams.
• Strong teamwork and interpersonal skills (the ability to work well with others and be a team member)
• Ability to communicate verbally and in writing with all levels of management and thrive in a cross-functional environment.
• Experience with human resource management, including knowledge of team dynamics, team building concepts, and human resource policies.
• Basic knowledge of financial management and budgeting
• High degree of confidentiality, maturity, self-motivation, commitment, and integrity
• Demonstrated enthusiasm, initiative, and pride in work and commitment to Publix and our Mission.

• Experience managing or working on a ServiceNow support team.
• Implemented new modules and interfaces with ServiceNow.

• Employee stock ownership plan that contributes Publix stock to associates each year at no cost
• An opportunity to purchase additional shares of our privately-held stock
• 401(k) retirement savings plan
• Group health, dental and vision plans
• Paid Time Off
• Paid Parental Leave
• Short- and long-term disability insurance
• Tuition reimbursement
• Free hot lunches (buffet-style) at facilities with a cafeteria
• Visit our website to see all of our benefits: