Help Desk Analyst II

Description

IT Support Specialist II - Technical Help Desk

Join a growing organization as an IT Support Specialist II, delivering exceptional second-level technology support across our enterprise systems. This role offers a dynamic environment where you'll leverage your troubleshooting skills and knowledge of Windows platforms, Active Directory, and communications infrastructure to improve user experiences.

Key Responsibilities:

• Deliver advanced technical assistance to employees using computers, mobile devices, and collaboration tools.
• Manage and maintain accurate records in our service ticketing system, ensuring issues are resolved promptly.
• Set up and provide support for desktops, laptops, and peripherals across the organization.
• Troubleshoot and resolve hardware/software issues in partnership with internal tech teams and external vendors.
• Provide hands-on mobile device configuration, support, and troubleshooting.
• Evaluate technology issues and report on recurring problems or user feedback trends.
• Actively expand your understanding of new technologies to support end-users effectively.
• Assist with A/V and conferencing equipment as needed for business meetings.
• Participate in technology inventory tracking and software patching efforts.

Special Assignments:

• Travel to various office sites, including remote locations, with potential short notice (up to 25% of the time).
• Offer on-site and after-hours support for key business events or urgent needs, including weekend and night shifts on a rotating schedule.
• Assist in equipment transport, setup, and user support for project locations or temporary offices.

Requirements

Qualifications:

• Bachelor's degree preferred.
• Minimum 4 years' experience supporting large user environments (300+ users).
• Advanced skills in MS Windows 10, Active Directory, and enterprise troubleshooting.
• Excellent communication skills-both verbal and written.
• Exceptional telephone support and customer service abilities.
• Proven track record working in high-pressure, fast-paced settings.
• Ability to build effective relationships at all organizational levels.
• Willingness to work flexible or extended hours during key periods.
• Familiarity with telecommunications systems and basic infrastructure concepts.
• Quick learner, eager to stay current with new technologies and software tools.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.