Overview
On Site
$$40/hr on W2
Contract - W2
Contract - 10 month(s)
Skills
Technical Documentation
ITIL
Office 365
Active dIrectory
AWS
DNS
Troubleshooting
PowerShell
VPN
Vendor Coordination
Microsoft Teams
TCP/IP
DHCP
RDP
Azure Active Directory
Group Policy
Windows OS
Exchange Server
Desktop Deployment
AD DS
Office 365 Migration
ADFS
SAML 2.0
Cloud SSO
Job Details
Job Title: Senior System Analyst
Location: (assumed on-site or hybrid based on responsibilities)
Interview: In-person/WebCam
Preferred qualification:
- Hands-on AWS and SharePoint support (preferred)
- Microsoft Certifications (highly desirable)
- ITIL knowledge (preferred)
Job Description:
- Provide Complex Issue Resolution: Serve as the escalation point for technical issues, guiding the team in troubleshooting and resolving hardware, software, and network problems.
- Collaborate with Third-Party Vendors: Act as the primary contact for external vendors, coordinating support for advanced technical issues and ensuring timely resolution.
- Support Core IT Systems: Ensure proper management and support of technologies including Office 365, Active Directory, Exchange Server, Microsoft Teams softphones, VPN, RDP, and Windows operating systems.
- Research and Implement Technical Solutions: Recommend and implement solutions to improve efficiency and reliability.
- Develop and Maintain Documentation: Ensure comprehensive documentation of systems, processes, and troubleshooting procedures for team reference and knowledge sharing.
Required/Desired Skills:
| Skill | Required /Desired | Amount | of Experience |
|---|---|---|---|
| Proven expertise in O365, AD, Exchange Server, Windows, VPN, RDP, MS Teams | Required | 10 | Years |
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