Engagement Specialist

Overview

Remote
Full Time

Skills

Requirements elicitation
Resource planning
Risk assessment
Proposal writing
Contract management
Estimating
Solution architecture
Computer hardware
Software licensing
SOW
Pricing
Regulatory Compliance
Quality control
Documentation
Data
High performance computing
Computer networking
SD
WAN
Routing
Switches
Wireless communication
Design
Cisco
Meraki
Aruba
Cisco Unified Communications Manager
CUC
Cisco UCCX
Cisco UCCE
XMPP
WebEx
Audiovisual
Cost estimation
Writing
Sales
Work breakdown structure
Budget
Professional services
Information Technology
Communication
English
Attention to detail
Presentations
Team building

Job Details

Responsibilities:
  • Perform discovery and requirements gathering. Determine if a custom scoping effort is justified or if a packaged service offering is more appropriate
  • Determine how WWT will perform the services in scope. This may include preliminary timeline, resource planning, risk assessment, estimating and budgeting, preliminary proposal and preliminary SOW/contract development. Prepare detailed estimates and pricing models leveraging the technical IT expertise of engineers, architects, and project/program managers for validation if required. This does not include the technical solution architecture or engineering of the technology products such as hardware selection and software licensing; this is an Engineering responsibility.
  • Develop statements of work that are accurate, detailed, and meet client objectives while contractually protecting WWT from unfunded scope expansion and other risks. Present SOW and pricing to clients. Balance winning business with creating engagements that optimized for successful and profitable delivery.
  • Based on client feedback revise scope, timeline, and fees if appliable.
  • Review engagements prepared by other employees for compliance and quality control purposes. Follow detailed documentation on the process.
  • Build and maintain strong relationships with WWT Sales and WWT Services stakeholders and other WWT departments and employees.
  • Serve as the point of contact for the Services organization regarding assigned Sales opportunities.
  • Support high-volume and low-complexity engagements independently.
  • Participate in morning meetings (US Pacific & Mountain time) to review work.


Qualifications:
  • Bachelor s degree or equivalent industry experience
  • 3-10 years of related experience creating, defining, selling, or delivering large scale technology services engagements
  • Experience with Data Center technologies, such as high performance computing architecture, SAN, hyperconverged infrastructure, with experience creating, defining, selling, or delivering related technology services engagements, is required.
  • Experience with Networking technologies, such as SD-WAN, enterprise routing, enterprise switching with experience creating, defining, selling, or delivering related technology services engagements, is required.
  • Experience with Mobility technology, such as wireless infrastructure and audio visual technology, design and survey Cisco, Meraki, Aruba, DNAC with experience creating, defining, selling, or delivering related technology services engagements, is required.
  • Experience with Digital Workspace technologies, such as Cisco UCM, CUC, CUAC, UCCX, UCCE, Jabber, Webex, Audio Visual with experience creating, defining, selling, or delivering related technology services engagements, is required.
  • Knowledge of cost estimation techniques to accurately assess the cost associated with services projects.
  • Experience writing technical statements of work and sales proposals, in US English with a major information technology integrator or professional services firm.
  • Experience creating and/or working with work breakdown structures (WBS) and budgets for professional services engagements in the information technology field.
  • Ability to work successfully in a complex matrix organization
  • Strong written and verbal communication skills in US English
  • Ability to work independently, proactive, self motivator but also be a team player
  • Attention to detail
  • Ability to effectively communicate well (written, verbal, and presentation)
  • Strong team building skills
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