IT Support Analyst

  • Ankeny, IA
  • Posted 22 days ago | Updated 3 hours ago


On Site
Contract - Independent
Contract - W2


Software Support
Software deployment
Microsoft SCCM
Microsoft Windows
Technical Support
Remote Support
Information retrieval
Investor relations
International relations
Microsoft Office
Active Directory
Computer hardware
Configuration Management
Problem solving
Customer support
Online training
Artificial intelligence

Job Details


We are looking for a Desktop Support Analyst to join our team in Ankeny, Iowa. This role is crucial in maintaining the smooth operation of our IT systems, providing hardware and software support to end-users, and ensuring that any technical issues are addressed promptly and effectively. This role offers a short-term contract employment opportunity.


Provide end-user support for both hardware and software issues, ensuring swift resolution and minimal disruption
Undertake break/fix support tasks, diagnosing and rectifying faults in IT equipment and systems
Handle machine deployment tasks, setting up and configuring new hardware for end-users
Utilize SCCM for reimaging machines and pushing out updates, ensuring systems are up-to-date and secure
Provide support for a range of devices, including Apple and Windows machines (iPads, iPhones, MacBooks, O364, Windows systems, and cell phones)
Use Bomgar to remote-in to a user's machine for troubleshooting and support
Utilize ServiceNow or similar ticketing systems to log and track support requests and resolutions
Gain experience with InTune (preferred but not required), further developing your IT support skills
Utilize knowledge of Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, and Deskside Support to ensure optimal system performance and user satisfaction.


Minimum of 2 years' experience as a Desktop Support Analyst or in a related role
Proficiency in Citrix Technologies and Dell Technologies
Experience with EO/IR systems, Mac Computers, and Microsoft products
Knowledge and understanding of Active Directory
Familiarity with Computer Hardware, Configuration Management, and Deployments
Experience in providing Deskside Support
Excellent problem-solving skills and the ability to work independently
Strong communication skills for interacting with team members and clients
Ability to manage multiple tasks and priorities efficiently
Willingness to learn and adapt to new technologies and processes.

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information.

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