IT Support Analyst

  • Ankeny, IA
  • Posted 22 days ago | Updated 3 hours ago

Overview

On Site
Contract - Independent
Contract - W2

Skills

Software Support
Swift
Break/Fix
Software deployment
Microsoft SCCM
iPad
iPhone
Microsoft Windows
Bomgar
ServiceNow
Technical Support
Remote Support
Citrix
Dell
Information retrieval
Investor relations
International relations
Microsoft Office
Active Directory
Computer hardware
Configuration Management
Problem solving
Communication
Management
Finance
Accounting
Marketing
Creativity
Legal
Customer support
Online training
Artificial intelligence
Insurance
.NET

Job Details

Description

We are looking for a Desktop Support Analyst to join our team in Ankeny, Iowa. This role is crucial in maintaining the smooth operation of our IT systems, providing hardware and software support to end-users, and ensuring that any technical issues are addressed promptly and effectively. This role offers a short-term contract employment opportunity.

Responsibilities:

Provide end-user support for both hardware and software issues, ensuring swift resolution and minimal disruption
Undertake break/fix support tasks, diagnosing and rectifying faults in IT equipment and systems
Handle machine deployment tasks, setting up and configuring new hardware for end-users
Utilize SCCM for reimaging machines and pushing out updates, ensuring systems are up-to-date and secure
Provide support for a range of devices, including Apple and Windows machines (iPads, iPhones, MacBooks, O364, Windows systems, and cell phones)
Use Bomgar to remote-in to a user's machine for troubleshooting and support
Utilize ServiceNow or similar ticketing systems to log and track support requests and resolutions
Gain experience with InTune (preferred but not required), further developing your IT support skills
Utilize knowledge of Citrix Technologies, Dell Technologies, EO/IR systems, Mac Computers, Microsoft, Active Directory, Computer Hardware, Configuration Management, and Deskside Support to ensure optimal system performance and user satisfaction.

Requirements

Minimum of 2 years' experience as a Desktop Support Analyst or in a related role
Proficiency in Citrix Technologies and Dell Technologies
Experience with EO/IR systems, Mac Computers, and Microsoft products
Knowledge and understanding of Active Directory
Familiarity with Computer Hardware, Configuration Management, and Deployments
Experience in providing Deskside Support
Excellent problem-solving skills and the ability to work independently
Strong communication skills for interacting with team members and clients
Ability to manage multiple tasks and priorities efficiently
Willingness to learn and adapt to new technologies and processes.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
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