Systems Engineer II

Summary: Performs duties as level two support, including troubleshooting hardware and software issues for various desktops, laptops, printers and network devices in a Windows network environment with various business applications. Assists the Network Engineers in supporting the corporate network infrastructure (switches, routers, firewalls, servers, workstations, mobile devices, etc.).

Job Responsibilities:

Systems and Equipment Administration

• Assists with the management of the corporate network environment. Primary responsibilities include installing and configuring hardware, software, systems, networks, printers, phones and scanners; maintaining, deploying, and troubleshooting Windows workstations and laptops.
• Repairs and replaces equipment as necessary including but not limited to upgrades and preventative maintenance.
• Communicates and works with vendors as appropriate for network troubleshooting and implementation.
• Ensures resources are deployed to ensure high levels of availability and optimal performance.

IT Service and User Provisioning

• Provides tier two technical support for all corporate network devices and across all IT platforms and applications.
• Performs administrative activities for M365 and Active Directory.
• Responds in a timely manner to service requests from end-users received via service tickets and/or help desk calls.
• Performs User Provisioning activities, via the ITSM platform and provides onboarding support and end-user training and for system access and company issued devices.
• Ensures all department procedures and end user support guides and knowledge base articles are kept up to date.

Continuous Improvement and Risk Management

• Supports the implementation of new technologies and platforms supporting business objectives.
• Assists in the management of small to medium sized projects according to project management schedules.
• Safeguards company data by ensuring cybersecurity procedures and regulatory guidelines are followed. Recommends improvements when appropriate.

Other Responsibilities

• Performs other job-related duties as assigned.

Job Requirements:

• BS in Computer Science, Computer Engineering, Electronic Engineering or related disciplines.
• Minimum of 5 years of networking and professional technology support (end user or desktop) or related experience.
• Periodic travel to other branch offices is required along with physical installation work at headquarters and remote locations.
• Excellent problem-solving, communication, both verbal and written, and customer service skills.
• Strong interpersonal ability, with aptitude to learn new tasks quickly and explain technical concepts and instructions to non-technical staff members.
• Ability to troubleshoot with end users to resolve operational issues and restore services.
• Experience with M365, Intune, Active Directory and Azure.
• Experience with IT Service Management ticketing and service principles.
• Experience with installation, configuration, troubleshooting and supporting corporate and end-user systems and devices, cabling and operational best practices across different platforms.
• Experience with Mobile Device Management and onboarding end users to laptops, phone, tablets etc.
• Experience with printers/copiers, basic networking, audio-video equipment and phone systems.
• Supports higher level engineers with routine maintenance tasks, updates/upgrades and inventory tracking.

Preferred

• Previous Financial Institution Experience
• Citrix/VMWare
• Jira Service Management Experience
• ITIL knowledge/certification

Hours : Incumbents in this role, due to the nature of the role, must be available to be "on-call" in the case of emergencies. "On-call" includes being available during unusual normal operating business hours, including weekends.

Columbia Bank offers the following benefits:

• Medical, Dental, Vision and Rx which are contributory.
• Bonus programs.
• Employee Stock Option Program (ESOP).
• Life Insurance, Long Term Disability and Accidental Death and Dismemberment (LTD&AD&D).
• Paid Time Off (PTO) which includes Personal and Vacation Time.
• Paid Sick Time.
• Bank Holidays.
• Employees may participate in the 401k program.

Schedule:

This role is eligible for a hybrid schedule; 3 days in the office and 2 days work from home based on business need.

Columbia Bank and its affiliates is an Equal Opportunity Employer, including individuals with disabilities and veterans.