Order Processing & Customer Service Specialists

USD65,000 - USD70,000

Full Time


    • Order Processing
    • Customer Service

    Job Description

    Order Processing & Customer Service Specialists



    Direct Hire. Hybrid remote and onsite.


    • Organize and manage processing operations of all incoming orders from customers, including catalog number verification, international orders, large order requirements, pricing, change orders, expediting, credit limit, and promise dates
    • Supply Chain and activities executed by Sales Order Administration team
    • Follow up Order Execution (EDI, delivery creation, shipment)
    • Follow up portfolio & KPI’s of service and Root Cause analysis
    • Reporting main KPIs (CCL, OTDS/C, NOR, BOL, LOQ) to customers
    • Be the SPOC of the customer to forward VOC to internal team
    • Participate in SIM
    • Ensure respect of SLA and customize as needed
    • Prepare set of documents requested by customer (Insurance Certificate, Co’s, export documents, Proformas, etc. )
    • Ensure information flow: Delays, lead times, blockage at SO / Material level, availability stock, any other request in logistics
    • Participate in visit and/or consultation of customers and front offices to understand the different logistics solution needs, priorities, and expectations per customer segment
    • Validate technical/sales orders
    • Critical request and returns
    • Quality request follow up
    • Support to the CCC / BU
    • Propose and participate on new improvements
    • Handling customer claim request (LCR or CCMP)
    • Other duties as required

    Skills & Experience:

    • Bachelor’s degree from an accredited university
    • At least 3 years of related working experience

    For 25 years, Millennium Consulting has been a leader in professional staffing. Today, Millennium caters to a diversified portfolio of market-leading customers. Since its establishment, Millennium has relentlessly focused on unwavering integrity while perfecting the recruitment of subject matter experts for complex, mission critical projects. Our approach remains unchanged: Sweeping analysis of our clients’ staffing initiatives and organizational culture, combined with a personal approach to long-term relationship building to identify the most impactful talent.



    Millennium Consulting, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, sex, religion, national origin, sexual orientation, disability, or veteran status.