Order Processing & Customer Service Specialists

Order Processing & Customer Service Specialists

 

Description:

Direct Hire. Hybrid remote and onsite.

Responsibilities:

• Organize and manage processing operations of all incoming orders from customers, including catalog number verification, international orders, large order requirements, pricing, change orders, expediting, credit limit, and promise dates
• Supply Chain and activities executed by Sales Order Administration team
• Follow up Order Execution (EDI, delivery creation, shipment)
• Follow up portfolio & KPI’s of service and Root Cause analysis
• Reporting main KPIs (CCL, OTDS/C, NOR, BOL, LOQ) to customers
• Be the SPOC of the customer to forward VOC to internal team
• Participate in SIM
• Ensure respect of SLA and customize as needed
• Prepare set of documents requested by customer (Insurance Certificate, Co’s, export documents, Proformas, etc. )
• Ensure information flow: Delays, lead times, blockage at SO / Material level, availability stock, any other request in logistics
• Participate in visit and/or consultation of customers and front offices to understand the different logistics solution needs, priorities, and expectations per customer segment
• Validate technical/sales orders
• Critical request and returns
• Quality request follow up
• Support to the CCC / BU
• Propose and participate on new improvements
• Handling customer claim request (LCR or CCMP)
• Other duties as required

Skills & Experience:

• Bachelor’s degree from an accredited university
• At least 3 years of related working experience

For 25 years, Millennium Consulting has been a leader in professional staffing. Today, Millennium caters to a diversified portfolio of market-leading customers. Since its establishment, Millennium has relentlessly focused on unwavering integrity while perfecting the recruitment of subject matter experts for complex, mission critical projects. Our approach remains unchanged: Sweeping analysis of our clients’ staffing initiatives and organizational culture, combined with a personal approach to long-term relationship building to identify the most impactful talent.

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Millennium Consulting, Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, sex, religion, national origin, sexual orientation, disability, or veteran status.