Overview
On Site
Hybrid
30-40/hr
Contract - W2
Skills
Remote Support
Technical Support
Network
Problem Solving
Hardware Troubleshooting
Laptop
Operating Systems
Firmware
Management
Information Technology
Technical Training
Computer Repair
Microsoft Windows
Master Data Management
Mobile Device Management
Remote Desktop Services
Microsoft Azure
Active Directory
DNS
Dragon NaturallySpeaking
DHCP
IT Security
Computer Networking
System Imaging
Release Management
Computer Hardware
IOS Development
Android
Cisco
Meraki
Customer Support
Computer Literacy
Communication
Job Details
Desktop support, new laptop deployments, Office/Azure/Intune experience, Cisco Meraki would be a plus but not required. This new hire will be in Chandler AZ.
Job Responsibilities
As a primary participant in the IT Help Desk operation (ticket managed cases):
Diagnose, troubleshoot, and resolve highly complex hardware/software and network-related problems, including driving problem resolution, working with vendors, and managing cases as required.
Serve as a point of contact providing highly technical assistance to the user community.
Ensure the most appropriate solutions are employed and maintained.
Coordinate hardware repair activities.
New laptop imaging, and deployment
Create/manage/delete user accounts, passwords, security groups in Azure Active Directory as part of the on/off-boarding process
Install/configure Windows operating systems and software applications in a O365 environment for delivery to new or current employees.
Install operating system security patches and firmware updates, leveraging InTune device management wherever possible.
Experience with Cisco Meraki a plus but not required
Available to work after normal business hours, weekends, and holidays (appropriately compensated) as needed to support IT maintenance activities to achieve minimal impact or disruption for end-users and the business in general.
Travel to remote office locations to support operations may be necessary (typically < 10%)
Perform other duties as assigned.
Qualifications and Experience
Associate degree in a computer or information technology related field or equivalent combination of technical training and experience.
Current certifications in networking, computer hardware repair/maintenance, software, or related disciplines a plus.
Broad in-depth knowledge and technical experience with Windows and related hardware.
Extensive experienced with O365, Intune/MDM, Remote Desktop Services, Azure Active Directory, DNS, DHCP, Computer Security and/or Networking Protocols.
Experience with OS image deployment/management and new hardware configurations.
Knowledge of IOS/Android is a plus
Working knowledge of Cisco Meraki is a plus
Ability to set/accept priorities and resolve complex problems in a fast-paced environment, consistent with team goals and objectives.
Experienced in demonstrating effective customer support skills for a diverse user community with widely varying levels of computer literacy.
Proficient interpersonal, verbal, and written communication skills, with ability to work independently and interact with a multi-disciplinary staff in a team environment
Job Responsibilities
As a primary participant in the IT Help Desk operation (ticket managed cases):
Diagnose, troubleshoot, and resolve highly complex hardware/software and network-related problems, including driving problem resolution, working with vendors, and managing cases as required.
Serve as a point of contact providing highly technical assistance to the user community.
Ensure the most appropriate solutions are employed and maintained.
Coordinate hardware repair activities.
New laptop imaging, and deployment
Create/manage/delete user accounts, passwords, security groups in Azure Active Directory as part of the on/off-boarding process
Install/configure Windows operating systems and software applications in a O365 environment for delivery to new or current employees.
Install operating system security patches and firmware updates, leveraging InTune device management wherever possible.
Experience with Cisco Meraki a plus but not required
Available to work after normal business hours, weekends, and holidays (appropriately compensated) as needed to support IT maintenance activities to achieve minimal impact or disruption for end-users and the business in general.
Travel to remote office locations to support operations may be necessary (typically < 10%)
Perform other duties as assigned.
Qualifications and Experience
Associate degree in a computer or information technology related field or equivalent combination of technical training and experience.
Current certifications in networking, computer hardware repair/maintenance, software, or related disciplines a plus.
Broad in-depth knowledge and technical experience with Windows and related hardware.
Extensive experienced with O365, Intune/MDM, Remote Desktop Services, Azure Active Directory, DNS, DHCP, Computer Security and/or Networking Protocols.
Experience with OS image deployment/management and new hardware configurations.
Knowledge of IOS/Android is a plus
Working knowledge of Cisco Meraki is a plus
Ability to set/accept priorities and resolve complex problems in a fast-paced environment, consistent with team goals and objectives.
Experienced in demonstrating effective customer support skills for a diverse user community with widely varying levels of computer literacy.
Proficient interpersonal, verbal, and written communication skills, with ability to work independently and interact with a multi-disciplinary staff in a team environment
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