My SQL & Oracle DBA - Service Desk

Depends on Experience

Full Time


    • Oracle
    • with some MS SQL and MySQL.

    Job Description

    Job: My SQL & Oracle DBA - Service Desk

    Duration: 3 month contract to hire


    Please disregard the previous role My SQL DBA (Junior Level) and replace it with this revised requirement.



    We are seeking a mid-level database administrator to be a part of our U.S. Service Desk team. This person would have a wide range of knowledge on both Unix and Windows platforms, preferably specializing in MySQL, with Oracle and SQL Server as a plus, in that order.



    The successful person for this role will be experienced in MySQL, with Oracle and/or SQL Server administration a plus.

    They should be able to handle the following tasks:

    • Respond to Service Desk tickets in a timely manner
    • Troubleshoot and triage tickets in queue
    • Follow documentation and handling instructions
    • Know when to escalate critical issues
    • Speak clearly and confidently with clients and staff
    • Work well in stressful situations

    Examples of tasks performed include:

    • Resolve MySQL binlog space issues
    • Resolve MySQL evictions in a clustered environment
    • Troubleshoot slave issues
    • Rebuild MySQL slaves if needed
    • Troubleshoot database down issues
    • Escalate server down issues
    • Resolve blocking locks, long running sessions, and/or deadlocks
    • Monitor performance, provide resolution and/or articulate status to others
    • Resolve MySQL and/or Oracle backup issues
    • Adding space to an Oracle tablespace
    • Troubleshoot Oracle archiver issues
    • Grant permissions and roles in Oracle


    In this role they will be willing to:

    • Provide support on Third shifts

    Third shift:

    12am midnight to 8am CST

    • Be willing to work a set schedule but cover for others when on vacation or holiday
    • Be willing to work weekends



    A Service Desk consultant has the following skill sets:

    • 3-5 years in MySQL production database administration
    • 1-2 years in Oracle database or SQL Server database administration a plus
    • Be familiar with high-Availability designs
      • MySQL Group Replication
      • Oracle DataGuard, RAC, ASM, Exadata a plus
      • SQL Server AlwaysOn a plus
    • Be familiar with replication concepts
      • MySQL Replication highly desired in the following areas
        • Asynchronous Master-Slave
        • Master-Master
        • InnoDB Cluster (Group Replication)
        • Galera Replication
      • Oracle Golden Gate a plus
    • Be familiar with variety of backup solutions and concepts
      • MySQL full backups
      • MySQL binlog backups
      • Oracle RMAN a plus
    • Ability to multi-task while maintaining high quality of deliverables
    • Monitor system's health and performance
    • Performance troubleshooting and resolution
    • Analyze, solve, and correct issues in real time
    • Experience working with Windows servers and Unix
    • Experience using vi editor
    • Excellent written and verbal communication
    • Flexible, team player, “get-it-done” personality
    • Ability to work in a rapidly changing environment

    Experience identified below are additional positives:

    • Supporting multi-site environment
    • Experience with virtualization technologies
    • Experience with using ServiceNow
    • Experience with Azure, Oracle Cloud, Google Cloud, and/or AWS


    Thanks and Regards,



    Saturn Infotech, Inc.

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