Salesforce Design and Strategy Lead

  • Mahwah, NJ
  • Posted 60+ days ago | Updated 3 hours ago


Mahwah, NJ
Full Time


NegotiationsCloud computingLawBudgetApexMessagingAgileCustomer serviceBusiness processSoftware developmentAnalyticsMathematicsBusiness requirementsOracle Application ExpressSystem integration testingOERSAP BASISDevOpsAnalytical skillResearch and developmentSoftware deploymentMicrosoftEmerging technologiesVisualforceProductivityDataApplication developmentCommunicationRegulatory ComplianceDebuggingEffective communicationCustomer supportPlanningLeadershipMicrosoft ExcelDesign documentationStatisticsQuality assuranceComputer scienceCustomer relationship managementScrumData architectureCustomizationApache AntOffshoringUser storiesCTISSOStrategyMicrosoft PowerpointRoutingWorkflowInformation systemsUPSTestingCollaborationSOAPSoftware development methodologyDesignAutomationData migrationSalesforce.comSales automationManagementTechnical analysis

Job Details

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary
This position provides leadership in full systems life cycle management (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.) to ensure delivery is on time and within budget. He/She directs component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements and ensure compliance. This position develops and leads AD project activities and integrations. He/She guides teams to ensure effective communication and achievement of objectives. This position researches and supports the integration of emerging technologies. He/She provides knowledge and support for applications' development, integration, and maintenance. This position leads junior team members with project related activities and tasks. He/She guides and influences department and project teams. This position facilitates collaboration with stakeholders.

  • Will be working on a global deployment of Salesforce Service Cloud to 40 countries, 1,000s locations and over 25,000 users
  • Salesforce Service Cloud application is used by Customer Service worldwide teams for Phone, Web, Email, Messaging and Chat channels
  • This is a dynamic application that is rapidly growing with new Customer Support functionality
  • Expertise with Service Cloud, CRM Analytics & Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)
  • Lead discussions and negotiations with business representatives about requested functionality
  • Strong experience with Salesforce Governor limits
  • Knowledge of the Best Practices used for development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas
  • Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts
  • Strong experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, oath and Single Sign-On
  • Experience with data updates / data migration using Data Loader and other Salesforce tools
  • Lead/participate in the code reviews and ensure the code achieves appropriate test coverage
  • Strong Analytical skills and ability to debug and resolve issues/defects
  • Ability to author technical solution approach and design documentation
  • Collaborate with the offshore team on design discussions on the development items
  • Experience working with 3rd Party implementation partners with on/offshore resources
  • Understanding and working experience of the DevOps processes: migrate changes from development to QA to production environment using ANT, Flosum or other industry leading tools
  • Strong knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze, and assign user stories to agile development team
  • Additional Requirements:
  • Salesforce Certification: Admin, Platform Developer 1
  • Expertise with Salesforce Service Cloud
  • Technical analysis expertise
  • Experience with Scaled Agile Development methodology
  • Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point)
  • Excellent written and verbal communication skills
  • Self-Motivated learner

  • Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics, or related field - Preferred

30E role

This role will sit in Parsippany NJ

Willing to consider candidates in Mahwah as well.

Employee Type:

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Must be a United States citizen or National of the United States., an alien lawfully admitted for permanent residence, or an alien authorized to work in the United States for this employer.

About UPS