Overview
On Site
Compensation information provided in the description
Contract - W2
Skills
Preventive Maintenance
Project Management
Performance Management
System Administration
Forms
Help Desk
Computer Hardware
Software Installation
Technical Support
Attention To Detail
Customer Service
Communication
User Administration
Active Directory
Microsoft Windows
Microsoft Office
Management
Job Details
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** We will NOT accept 3rd Party (C2C) Contractors **
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Position:Help Desk Analyst (Level I)
JOB REF#:43631 - 64666
Duration:12+ Months (On-going Contract)
Location:ONSITE - Hartford, CT 06103
Pay Rate:$27.00 per hour (W2 Only)
This role is 100% ONSITE / WORK SCHEDULE: Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM
Seeking to hire an experienced Help Desk Technician who has provided Level I technical support
RESPONSIBILITIES INCLUDE:
Responsible for providing responsive support to agency end users and escalate as necessary.
Process agency user forms for user moves, adds and changes.
Follow agency procedures for creating and modifying user accounts on various agency systems.
Provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms.
Provide some interaction with other state agencies will be required to complete the required processing.
Receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms.
Review forms for completeness and assist customers with properly completing the forms.
REQUIRED SKILLS/EXPERIENCE:
1+ years of experience providing IT Level I Help Desk Support
1+ years of experience with PC Hardware and software installation
1+ years of experience providing End user support - face to face and via telephone
Attention to detail and ability to follow protocols is essential.
Excellent oral and customer service skills
Communication with agency supervisors and other agencies is required.
Highly Desirable Skills
Experience with computer system and user administration.
Technical familiarity with Microsoft Active Directory.
Experience installing, maintaining and troubleshooting with Windows v10, v11 and Office 365
Experience with Device Management, Device Imaging, Device Troubleshooting
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
===
** We will NOT accept 3rd Party (C2C) Contractors **
===
Position:Help Desk Analyst (Level I)
JOB REF#:43631 - 64666
Duration:12+ Months (On-going Contract)
Location:ONSITE - Hartford, CT 06103
Pay Rate:$27.00 per hour (W2 Only)
This role is 100% ONSITE / WORK SCHEDULE: Full-Time 40hrs - Monday - Friday, 8 AM - 5 PM
Seeking to hire an experienced Help Desk Technician who has provided Level I technical support
RESPONSIBILITIES INCLUDE:
Responsible for providing responsive support to agency end users and escalate as necessary.
Process agency user forms for user moves, adds and changes.
Follow agency procedures for creating and modifying user accounts on various agency systems.
Provide telephone and remote control support for level one computer issues and participate in the processing and maintenance of DCF User Administration forms.
Provide some interaction with other state agencies will be required to complete the required processing.
Receiving forms for agency staff, verifying completeness, making necessary changes to system administration and proper retention of the forms.
Review forms for completeness and assist customers with properly completing the forms.
REQUIRED SKILLS/EXPERIENCE:
1+ years of experience providing IT Level I Help Desk Support
1+ years of experience with PC Hardware and software installation
1+ years of experience providing End user support - face to face and via telephone
Attention to detail and ability to follow protocols is essential.
Excellent oral and customer service skills
Communication with agency supervisors and other agencies is required.
Highly Desirable Skills
Experience with computer system and user administration.
Technical familiarity with Microsoft Active Directory.
Experience installing, maintaining and troubleshooting with Windows v10, v11 and Office 365
Experience with Device Management, Device Imaging, Device Troubleshooting
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Calance Consultant Benefits Offerings:
- EPO/PPO Medical Plans
- HMO/PPO Dental programs
- Vision - VSP (Vision Plan Summary)
- 401K Retirement vesting program (VOYA)
- Paid Bi-Weekly/Direct Deposit
- Flex Spending Plan
- Voluntary Life, AD&D, STD or LTD plans
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