Technical Support Engineer

Technical Support Engineer

Onsite at Providence, RI

35 hrs per week

Rate:$42/hr on C2C or $35/hr on w2 without benefits

The Technical Support Engineer I is responsible for the

configuration, installation, maintenance, and upgrades to the technical end user environment.

This position Supports the implementation, installation, maintenance and operation of

information technology and other functional systems for the organization.

* Hardware

o Desktop and Laptop Computers, surfaces, and other devices.

o Printers, Scanners and Monitors

* Software

o Microsoft Office 365

o Proprietary software solutions

o Internet Browsers (IE, Firefox, and Chrome)

o Productivity Tools (Adobe Acrobat DC, Acrobat Reader)

o Econotel IP Telephone system

o OS Supported (Windows 10, Windows 11)

Duties and responsibilities include but are not limited to:

* Troubleshoot and implement fixes and workarounds for PC s, laptops, and other mobile

devices.

* Provides a high level of customer service and support as it relates to responding to help desk

requests.

* Create, change, and delete user accounts per request.

* Coordinate directly with various state agencies regarding hardware and software service and

repair requirements.

* Assists in troubleshooting and resolving issues with web-based connection issues to other

agencies. Provide remote support to end users/customers during off hours.

* Troubleshoot and deliver solutions to common hardware/software problems.

* Create, deploy, and maintain PC images and Software Distribution packages.

* Maintaining, configuring, and monitoring cloud and locally based software.

* Perform archiving of user s data and email.

* Maintains and reports on inventory and support schedules.

* Must be available for on-call and after-hours responsibilities.

Qualifications: Work experience equivalent to or Degree in Computer Science preferred.

Current Network and Operating System Certifications strongly preferred. Must possess strong

technology skills, organization skills, structure, effective listening, and communication skills,

handle multiple tasks and remain calm under stressful and challenging activities. Proficiency in

computer use, troubleshooting and problem solving are required.