- Customer Service
- Microsoft Office
Title: Customer Engagement - Billing, Technician
Duration: 12 Months
Location: Owings Mills, MD (Onsite Job)
Person should have good experience working as a Customer Service in Call center environment, should have good experience with Billing/invoicing and technical writing
Do not need a senior resource, looking for only between 1-4 years of experience overall
This position ensures that the more complex accounts are accurately invoiced, reconciled and outstanding payments are collected so that the core system is correct and the client is satisfied. In accomplishing its accountabilities, the position must interact and coordinate with accounts, subscribers, finance, systems and other internal CareFirst departments as well external parties.
This position is responsible for serving as point of contact for internal and external customers regarding all complex billing and collection issues. The associate will assist in the clarification and development of process improvements and inquiries, assure payments related to services from all sources are recorded and reconciled timely in order to maximize revenues. The incumbent may be required to assist with projects for upper management by providing analytical and reporting support for such purposes as: operational efficiency / quality metrics and productivity analysis, end-of-month accounts receivables reconciliation, and monthly account aging reports.
Required Experience: 3 years experience in Customer Service, Call Center Exposure, Billing or Accounts receivable, Microsoft Applications, HealthCare terminology