Overview
On Site
USD 72,380.00 - 90,474.50 per year
Full Time
Skills
Real-time
Regulatory Compliance
Accountability
Repair
Firmware
Software Packaging
Change Management
Network
Telecommunications
Backup Administration
Management
Documentation
Password Management
HVAC
Technical Support
Information Technology
Messaging
Communication
Microsoft Windows Server
Microsoft Operating Systems
Linux
Operating Systems
Computer Hardware
TCP/IP
Computer Networking
Computer Management
Virtualization
Recruiting
Promotions
Training
Military
SAP BASIS
Law
Job Details
Job Posting End Date
07-27-2025
Please note the job posting will close on the day before the posting end date.
Job Summary
AEP is seeking an experienced and motivated Functional System Analyst to join our Shreveport team.
As a Functional System Analyst, you will build and maintain IT/OT Infrastructure systems for our 24/7/365 critical real-time operations facilities, support users in control center and support environments, ensure and provide documentation for compliance with regulatory standards and company policies, and participate in a team culture of consistency, transparency, and understood accountability.
Job Description
What You'll Do:
What We're Looking For:
Candidates must meet one of the following combinations of education and experience in IT systems support:
Other Must Haves:
Previous knowledge and experience with some of the following will be favored:
Compensation Data
Compensation Grade:
SP20-006
Compensation Range:
$72,380.00-90,474.50 USD
The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
07-27-2025
Please note the job posting will close on the day before the posting end date.
Job Summary
AEP is seeking an experienced and motivated Functional System Analyst to join our Shreveport team.
As a Functional System Analyst, you will build and maintain IT/OT Infrastructure systems for our 24/7/365 critical real-time operations facilities, support users in control center and support environments, ensure and provide documentation for compliance with regulatory standards and company policies, and participate in a team culture of consistency, transparency, and understood accountability.
Job Description
What You'll Do:
- Perform installation, maintenance, and repair of computer hardware and peripherals.
- Install, update and patch operating systems, firmware, and software packages.
- Coordinate and perform system reboots.
- Maintain accurate and detailed change management records.
- Configure network settings and resolve telecommunication issues.
- Perform computer system backups and restorations.
- Manage and monitor virtual computing environments.
- Utilize and modify process documentation.
- Support user account access, password management, and problem ticket resolution.
- Provide after hour support as needed in an on-call rotation.
- Analyze and facilitate resolution of computing environmental issues, such as power and HVAC.
- Monitor and engage with the latest industry trends and technology.
What We're Looking For:
Candidates must meet one of the following combinations of education and experience in IT systems support:
- 6 years of IT systems support experience with a High School Diploma or GED,
- 4 years of IT systems support experience with an Associate Degree in Business, or
- 2 years of IT systems support experience with a Bachelor's Degree in Business or Information Technology.
Other Must Haves:
- Demonstrates good listening skills and an understanding of client business needs.
- Asks questions to clarify understanding.
- Relates on a personal level; positive, friendly, and engaging.
- Outgoing and comfortable in diverse groups.
- Uses communication technology (messaging, e-mail, ticketing) effectively while balancing with appropriate face-to-face interactions.
- Use written communication clearly, concisely, and effectively.
Previous knowledge and experience with some of the following will be favored:
- Windows Server and Linux Operating Systems
- Server and Workstation Hardware
- TCP/IP Networking
- Remote Computer Management
- Virtual computing environments
Compensation Data
Compensation Grade:
SP20-006
Compensation Range:
$72,380.00-90,474.50 USD
The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Hear about it first! Get job alerts by email. Log in to your Candidate Home Account today! If you don't have an account, you can create one.
It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.