Manager IT Agile Coach

Depends on Experience

Full Time

  • Work from home

Job Description

Address: USA-IL-Chicago-300 South Riverside Plaza
Store Code: Office Of CIO - Vmo & Planning (5119406)

Retail Business Services, ranked No. 25 on Fast Company's 2022 100 Best Workplaces for Innovators, is the services company of leading grocery retail group Ahold Delhaize USA, currently providing services to five omnichannel grocery brands, including Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Retail Business Services leverages the scale of the local brands to drive synergies and provides industry-leading expertise, insights and analytics to local brands to support their strategies. We are committed to diversity, equity and inclusion and we foster a community of belonging where everyone is valued.For more information, visit https:// .

Primary Purpose:

The Agile Coach will be part of the Agile Transformation team under the IT Transformation Management Office (TMO) and will play a key role in the enterprise agile transformation at RBS. The focus of this role will be to support our transformation to a modern Way of Working, expanding Product Management, Agile and Lean practices across the organization. This role will be a champion of agile methodologies and continue to develop and improve agile capabilities through helping to develop strategic direction and providing thought leadership. The Coach will identify potential areas of focus to address delivery problems, team dynamics, and systemic issues. In addition, this role will be adept at assessing, and leading high-performing project teams and monitoring the progression of teams they coach.

Duties & Responsibilities:
  • Provide hands-on support to teams in adopting an agile mindset and practices with a focus on growing capabilities in teams.
  • Educate employees at all levels, on Agile principles, providing them with tools for implementing the process in their own work. Provide training sessions, charter boot camps and other interactive workshops as required that lead toward the organization-wide adoption of Agile methodologies.
  • Provide Agile coaching, which will require expertise in Agile Scrum, SAFe or SAFe-like frameworks, Test driven development and Kanban principles, methods, and techniques
  • Define, own, and sustain the master playbook on Agile for RBS based on evaluation of Agile frameworks, Organizational goals, and using learnings from pilot teams.
  • Ensure adoption of the Agile methodology and playbook is consistent across the organization by working with Agile teams and product owners.
  • Work with the Product owners and the engineering team to align the product vision with the delivery roadmap, quarterly & sprint goals
  • Facilitating multi-team events like Scrum of Scrum, Big Room Planning, Retrospectives.
  • Coach and mentor scrum masters. Develop self-organizing teams of agile teams. Access and measure the maturity of an agile team regularly.
  • The primary framework being used is SAFe, supported by JIRA and Confluence.
  • Bachelor's degree in a technology related field or equivalent experience
  • 5+ experience acting as a scrum master or agile coach in a fast-moving tech environment
  • 5+ years related work experience playing an active leadership role in scaled agile transformations
  • Experience providing hands-on coaching, guidance, and support to all members of Scaled Agile Framework (SAFe) teams
  • Key Skills: Scrum, Kanban and Scaled Agile Frameworks
  • Experience working with Jira and confluence.
  • Strong communication skills with the ability to communicate complex messages and teach new concepts
  • Demonstrated experience coaching organizations on agile best practices, expert in all topics involving agile and experience working across organizational levels.
  • SAFe certification
Preferred Qualifications:
  • Retail experience
  • Consulting Experience
  • MBA or advanced degree in relevant technology or business related field

Retail Business Services is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. We provide reasonable accommodations to applicants and employees with disabilities. As important as what we do is how we do it. Our team embodies our values of Courage, Care, Teamwork, Integrity and Humor in everything that they do. We have a culture of care that values and celebrates the qualities and perspectives that make us all unique.

If you have a disability and require assistance in the application process, please contact our Talent Acquisition Department at

Job Requisition: 284473_external_USA-IL-Chicago_1102023
Company Image

Connect with Retail Business Services