Overview
Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)
No Travel Required
Skills
L2 Support Engineer
Oracle PL/SQL
Java
Informatica
ITIL
Agile
manufacturing
supply chain
ETL tools
Job Details
Role: L2 Support Engineer
Duration: 12 Months Contract
Location: 100% Remote
Job Description:
We are seeking an experienced L2 Support Engineer to join our team supporting critical manufacturing and supply chain systems for a large enterprise client. This position will require rotational weekend support and close collaboration with cross-functional technical teams.
Key Responsibilities:
- Provide Level 2 application support for enterprise-grade Manufacturing, Supply Chain, Plant Operations, or Shopfloor systems.
- Troubleshoot and resolve incidents in collaboration with development and infrastructure teams.
- Work within Agile/Kanban/Scrum environments to ensure timely resolution and continuous improvement.
- Monitor and manage issues through ticketing tools (e.g., ServiceNow).
- Track project activities using tools like Rally or similar project management systems.
- Adhere to ITIL processes and support SLAs for incident and change management.
- Participate in rotational weekend on-call support as part of the team schedule.
Required Skills & Experience:
- 3 5 years of hands-on experience in application development and support.
- Strong knowledge of Java, Oracle PL/SQL, and Informatica (or similar ETL tools).
- Proven experience in manufacturing, supply chain, or shopfloor applications.
- Excellent problem diagnosis and creative problem-solving capabilities.
- Strong multitasking and time management skills in a fast-paced environment.
- Familiarity with ITIL processes, Agile methodologies, and support documentation.
- Effective communication skills (written and verbal).
- Bachelor s degree in Computer Science, Information Systems, or a related discipline.
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