Senior Microsoft Teams UC Engineer

$135,000 - $175,000 /yr

Contract: Independent, Long Term

  • No Travel Required

Skills

Cisco Call ManagerCisco EndpointsCisco JabberSIPCiscoMS TeamsWebExFirewallVMwareCitrix VDI

Job Description


Description:The Senior Voice and Collaboration Engineer Architect's primary role will be providing architectural support and infrastructure support to the management and infrastructure team for both the Cisco environment and Microsoft Teams environment. Since this role is geared towards a technical individual, the candidate should have most/all the required skills and experience in a wide range of technologies and not just Unified Communications. The engineer will be part of Global Unified Communications Engineering team that owns the design, development, delivery, and experience of Unified Communications System platforms. The position is responsible for the design, selection, implementation, integration, management, user experience and retirement of Collaboration and Communication technology. The position works closely with the IT team and business partners to deliver consistently excellent user experiences and technology experiences for our staff, members, and community.The ideal candidate should possess advanced Unified Communications knowledge. The position requires intermediate experience using Microsoft Office products. Candidate must have good verbal and written communications skills as well as good customer service skills. Candidate must be able to handle multiple tasks with shifting priorities and possess good analytical skills. The candidate should be a fast learner, self-sufficient, and have a logical thought process to carrying out tasks/projects. Responsibilities:Design and implementation of Microsoft Direct routingDesign and implementation of Microsoft calling and meetingsWork with vendors, clients, carriers and technical staff on implementation, optimization and security of Cisco Unified Communications system and Microsoft Teams. This includes but is not limited to troubleshooting infrastructure and services including CUCM, CUC, IMP, Jabber, video infrastructureCarry out maintenance/upgrades on all InfrastructureOwn analysis of new technologies from start to finishProvide support to Video Infrastructure team leadCarry out security review of infrastructure and applicationsResearch, analyze, recommend and implement new software, hardware, tools, systems and processes to provide state-of-the-art collaboration experience.Document procedures and processesDevelop and maintain user guides, technical guides, project plans and any other system related documentation for respective system.Create help files for support teamsOffer thoughts and solutions on improving current technologyEscalate issues to vendorsProvide metrics/reports for conferencing servicesAbility to function in a fast-paced organizationAdhere to the design, programming and application standards as setup by the company. Including compliance with all firm and departmental policies and procedures.Carry out security review of infrastructure and applications

Required Skills:Microsoft Certification (Teams Administrator/Teams Voice Engineer)Ideally CCIE Collaboration, however CCNP Collaboration will be consideredAbility to establish and maintain a client trust and confidence.Good written and verbal communication skills.Good troubleshooting skills.Self-sufficient, can own an issue and work on it till completion.Basic knowledge of the financial services industry.Advanced knowledge of Microsoft TeamsAdvanced knowledge of Direct Routing solution for Microsoft TeamsAdvanced knowledge of Session Border Controllers (Cisco Cube/Audiocodes) and SIP TrunkingM365 and Modern Workplace technologiesAdvanced knowledge of Cisco Call Manager & Cisco JabberAdvanced knowledge of Cisco Meeting ServerAdvanced knowledge of Cisco Expressway/VCSAdvanced knowledge of Cisco EndpointsAdvanced knowledge of Cisco WebEx Teams (fka Cisco Spark)Advanced knowledge of IPTV Streaming/MulticastingAdvanced knowledge of troubleshooting tools (WireShark etc)Knowledge of H.323 & SIP ProtocolsKnowledge of NAT & Firewall TraversalKnowledge of VMware architectureKnowledge of Microsoft Server environment (2008, 2012, 2016)Knowledge of Citrix VDI environmentKnowledge of MAC OSX environmentAdvanced knowledge of Microsoft Windows environment (Windows 10)Knowledge of MobileIron (MDM) environmentKnowledge of Networking technologies (Switches, Routers, F5 load balancers, DNS, Firewalls, Proxy Servers, QoS)Experience with Cisco TAC support (raising cases, escalating)Experience with Microsoft Support (raising cases, escalating) Desirable Skills:Knowledge of Cisco TMSKnowledge of Cisco Meeting Server & Meeting ManagerKnowledge of Webex & ZoomKnowledge of Zabbix or other monitoring toolsAdvanced Excel skillsProgramming/Scripting experience (Visual Basic/Python etc)Rest API knowledge (POSTMAN experience a plus)Documentation skills (Visio a plus)Application packaging and deployment