Overview
On Site
Depends on Experience
Contract - W2
100% Travel
Skills
Servicenow
ticketing
Technical Support
Issue Tracking
ITIL
Customer Support
Computer Hardware
Service Desk
Break/Fix
POC
Printers
A+
Job Details
Role: Deskside Support Engineer
Location: San Diego, CA and Lake Forest, CA (Training in San Diego, CA and work location is Lake Forest, CA)
Start Date: Immediate.
Who are we looking for?
Deskside support engineering managing San Diego site for the client and providing site support. Act as POC for IT deskside support and Service Desk
Job Responsibilities:
- Installing and configuring computer hardware, software, systems, networks, printers, and scanners
- Providing technical support across the company (this may be in person or over the phone)
- Hardware and software break fix support
- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Responding in a timely manner to service issues and requests.
- Account Management / Password reset.
- Service Desk calls and Ticket Management
Technical Skills:
- Image devices
- ServiceNow Ticketing System proficiency
- CompTIA A+ Certified engineer (Preferred)
- Good Understanding of the ITIL processes - Incident, Problem, Change
Behavioral Skills:
- Well-presented, professional attitude an approach to working
- High level of communication as required for deskside visits
- Excellent organization skills and time keeping
Qualification:
- Any graduate
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.