Desktop Support / Feild Technician

  • Brooklyn Heights, NY
  • Posted 40 days ago | Updated 24 days ago

Overview

Hybrid
$50,000 - $55,000
Full Time

Skills

A+
CompTIA
Administrative support
Active Directory
Help desk
IT operations
Hardware installation
Computer hardware
Technical Support
Remote Support
Microsoft Office
Communication
Customer service
Desktop Support
Field Technician

Job Details

A non-profit organization based in New York City is looking to hire a Desktop Support / Field Technician on direct hire permanent employment. This position will be hybrid and require 3 days onsite and or on the field.

Summary:

This position is a combination of deskside, remote support, field support, and a whole lot of Customer Service! The VP would like someone who has some knowledge of cloud services and networking. He is interested in candidates with 1 3 years of experience who are looking to learn and develop their skills. He would like to see candidates who have familiarity with cloud technologies and cybersecurity. (could be education, work or self-taught)

  • Will support 30+ sites (currently they are building an additional brand-new site in the Bronx)
  • Team size is 3 full-time staff but they have outsourced their helpdesk and most of the support to an MSP (approx. 40+)
  • Hybrid position (3 days onsite/ 2 days virtual). Whether Residential or Administrative support is required, that would be included in the 3 days onsite.
    • Car is preferred but not mandatory due to public transportation. Transportation fees and tolls, Parking and Mileage are paid by the company.
  • Must have proof of Covid Vaccine.

POSITION OVERVIEW

Reporting to the Senior Director of IT Operations, the Tech Support Specialist works with the IT Team to provide systems support for end user systems including troubleshooting, diagnosing, resolving, and documenting. The Tech Support Specialist engages users remotely and onsite to address any technical issues they encounter. Also acts as the technical point of contact while onsite at any location.

MAJOR DUTIES AND RESPONSIBILITIES

  • Respond to users to troubleshoot support requests.
  • Document incidents, problems, interaction, and resolution within the service desk application and communicate status of problems to the users.
  • Provide technical guidance and support services to the field offices.
  • Install and maintain desktop hardware, software, and peripherals. Distribute computers to new and current employees as needed.
  • Collaborate with IT Operations to ensure efficient operation of desktop, server and cloud environment.
  • Participate in projects including but not limited to implementing new IT technologies.
  • Work closely with vendors and/or consultants providing technology services to the company.
  • Provide on-call and on-site support as needed to maintain uptime in the production environment.
  • Performs other related duties as assigned.

SPECIFICATIONS FOR EDUCATION/CERTIFICATIONS/LICENSES

  • A.S. or equivalent in Information Technology required.
  • CompTIA A+ Certification a plus.
  • Driver s license and having access to a car a plus.

REQUIRED SKILLS AND EXPERIENCE

  • Knowledge of Microsoft Windows Operating Systems and Microsoft Office suite.
  • Familiar with Best Practices for Cybersecurity.
  • Knowledge of PC Software/Hardware installation, troubleshooting and repair.
  • Knowledge of creating documentation including Knowledge Articles, Technical Specification documents and FAQs.
  • Urban Resource institute is an Equal Employment Opportunity/Affirmative Action Employer
  • Excellent customer service skills.
  • Ability to multi-task, exercise patience and professionalism during stressful situations and follow established guidelines and instructions.
  • Excellent verbal and written communication skills.
  • Ability to work independently.
  • Knowledge of Windows active directory environment.
  • Knowledge of Cloud technologies including Microsoft Azure.
  • Familiar with the use of remote tools to support a remote workforce.

SPECIFICATIONS FOR PHYSICAL REQUIREMENTS

  • Will be required to travel to various program sites within the 5 boroughs of NYC.
  • May be required to sit for long periods.
  • Will be required to read information on computer screen.
  • Will be required to use computer keyboard and mouse.
  • Will be required to look at computer screen for long periods of time.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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