NOC Analyst- Level 1/Entry Level

  • Plainsboro Township, NJ
  • Posted 28 days ago | Updated 3 hours ago

Overview

On Site
Depends on Experience
Full Time

Skills

Computer Science
Network Support
troubleshooting

Job Details

Smart IMS Inc./ ConnX Inc.

Position Name: Network Support NOC Analyst

Location: 103, Morgan Lane, Plainsboro, NJ 08536.

FULL TIME Role.

Key Responsibilities:

Network Monitoring and Maintenance:

Monitor UC and IP telephony systems for performance and availability using network monitoring tools.

Perform routine maintenance tasks, including software updates and configuration changes.

Troubleshooting and Support:

Provide first and second level support for UC and IP telephony issues, including diagnosing and resolving basic technical problems.

Escalate complex issues to senior engineers or relevant teams as needed.

Education: Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree preferred.

  • Technical Skills:

o Basic understanding of VoIP protocols such as SIP and H.323.

o Knowledge with Cisco WebEx calling, Session Border Controller, CUCM

o Familiarity with network monitoring / troubleshooting tools (e.g., Wireshark, PRTG)

o Basic knowledge of networking concepts, including NAT, firewalls, and QoS.

Preferred Qualifications:

  • Certifications: Relevant certifications such as Cisco Certified Network Associate (CCNA), CCNA (Voice), SIP certification, CompTIA Network+, or similar.
  • Experience: Hands-on experience with UC systems or IP telephony in a lab or professional environment.
  • Knowledge: Familiarity with specific UC platforms (e.g., Cisco Unified Communications, Microsoft Teams).
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