Customer Service Coordinator (ONSITE)

Depends on Experience

Contract: W2, 3 Month(s)

  • No Travel Required



Job Description

Please note that this is a 3 months contract position. 

• A minimum of a High School Diploma is required. An Associate’s or Bachelor’s Degree is preferred.
• A minimum of 1 year of business experience working in a Customer Service, Supply Chain, Logistics, or Quality related environment is required. Previous experience in a health-related industry is highly desirable.
• Strong ability in the following job competencies: customer focus, interpersonal communications, leadership, teamwork, business acumen, flexibility and innovation, information technology, planning & organization, and problem solving.
• Proven multi-tasking ability.
• Knowledge of ERP systems (e.g. SAP) is a plus
• Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint)
• Demonstrated analytical skills are preferred.
• Ability to work rotating shifts of 7am – 3:30pm, 9am – 5:30 pm or 10am – 6:30pm and possible overtime as needed

The Opportunity

As the company continues to grow, we are seeking a Product Assignment Associate to work in our manufacturing facility. This position is responsible for the assignment of finished goods inventory to internal, external, domestic, and international customer orders. Strong collaboration and partnership is required with Customer Service, Logistics, Network Planning, External Operations, Distribution, Worldwide Regional and S&OP groups. Associate is expected to achieve goals related to FEFO (First Expired First Out), inventory assignment, as well as other business metrics. This position is in Rochester, NY.

The Responsibilities

• Assign product to customer orders per the sales forecasts and allocation strategies, and FEFO logic to meet customer, inventory, and business targets.
• Execute backorder and cutline release processes.
• Support the execution of customer inventory reservation processes.
• Support daily & weekly data collection and reporting processes related to inventory.
• Monitor inventory holds, restrictions, and reconciliation processes, as necessary.
• Support of Planning and inventory optimization.
• Process direct ship orders.
• Perform job duties in a way that meets or exceeds individual performance metrics established by Management in support of job competencies.
• Remain current with and apply internal policies & procedures.
• Generate reports and interpret data.
• Perform other related duties as required.

Applicants must provide their phone number. Reference job number A3228.