Support Executive Mortgage / Banking Application

Technical Support Requirements:

• Build, maintain and troubleshoot business rules
• Build, maintain and troubleshoot custom print forms
• Manage user groups and permissions
• Manage versions and releases
• Monitor system performance, logs etc.
• Monitor and maintain integrations (nCino Mortgage, Optimal Blue, etc.)
• Prepare HMDA (Home Mortgage Disclosure Act) update files and batch to Encompass
• Manage reporting database and data warehouse
• Business rule writing for new issues that arise per the Market and the business model
• Build and maintain DDM (Dynamic Data Management) tables and rules, fees and other fields

Business Support Requirements:

• Run Hotlist daily
• Build and maintain Crystal Reports for scheduler
• Run monthly survey reports
• Maintain service passwords at vendor and in LOS
• Maintain business contacts in LOS (payees, employees, etc.)
• Build ad-hoc reports
• Collaborate with cross-functional partners to ensure alignment on priorities

Technical Skills Required:

• Technical troubleshooting
• Business line knowledge (Banking / Consumer Lending)
• Microsoft SQL Server
• Windows OS
• Monitoring tools (SolarWinds, BOTs)
• Documentation (ServiceNow, Confluence)
• Microsoft Office, Office 365
• Understanding of networking, firewall, IP segmenting, listing
• Disaster Recovery, BCP
• IIS (Apache Tomcat is plus)
• Incident/Change Management
• Vendor Management

Tools and Software Used:

• ServiceNow
• Windows troubleshooting tools
• Confluence
• Mortgage platforms
• Appraisal platforms
• Document share platforms
• Application monitoring platforms (SolarWinds)
• Microsoft Office tools