ITSM Project Manager

Depends on Experience

Contract: Independent, Corp-To-Corp, 12 Month(s)

  • No Travel Required


ITSMProject Manager

Job Description

We are seeking a ITSM Project Manager job role. If you are interested please respond with your most recent resume. 
Title: ITSM Project Manager
Locations: Fully Remote
Duration: 12 months+
Job Description:
The preferred candidate will have a total of 4 or more years; experience in the Information Technology industry, with minimum of 2 years of experience as a project manager.
2 years of experience working in an IT Service Management (ITSM) platform (e.g., ServiceNow or BMC Remedy-type platform).
This Sr. Project Management candidate must be able to demonstrate the ability to manage complex and
highly technical projects while using an Industry standards best practices and methodologies. 
This candidate will have the ability to flex and pivot as changes occur and prioritize projects and tasks as they
Holding the Project Management Professional (PMP) Certification is desired.
This position is a remote position in direct support of customer in the government sector. As a
remote position dictates working from home, work ethics, having accountability and time management
is of high importance. 
Client is providing a Managed service providing highly qualified Sr IT Project Managers for many different IT related projects.
Job Descriptions:
Track progress on assigned projects, including progress on milestones, dates, and issues.  
Attends project meetings and is responsible for project task tracking.
Facilitate compliance with standard process, procedures and controls.   
Demonstrates expertise in planning, executing and delivering projects/engagements. 
Create a dynamic action list to track issues as they develop, who should resolve, and the results.  
Ensure adherences to quality standards and reviews project deliverables.  
Communicates to internal PM team members. 
Communicate all operating policies and/or issues at department meetings. 
Provide input in efforts to develop policies, procedures, documentation, and associated training
plans for Technical, Operational and Sales teams.
Create, organize, update, and maintain internal and customer-facing documentation and related
Manage weekly Status Reporting for all Requests and Projects within the Program.
Contributes to Monthly Service Level Agreement requirements within the Service Delivery Program.
Ability to work in all IT Service Management disciplines – focusing on Incident, Change, Problem and
SLA Management.
Ability to coordinate activities within very large project teams with numerous key stakeholders.
Ability to pivot, hourly - if necessary – based upon priority changes.
Reviews and manages all Project Change Requests (PCRs).
Participate in all QA and DEV testing of new releases of the ITSM platform.
Manages the Service Evolution Process for new services proposed for service delivery.


Warm Regards,
Zahid H Ansary
C: (385) 485-5151|