Lab IT Support

Responsibilities:

• Implements, monitors, and provides technical support of customer laboratory IT environments, typically integrated with instrumentation
• Implements customer specified benchtop computing design and processes
• Administers and assures connectivity of customer’s Windows based platform
• Conduct and maintain inventories of client systems
• Support of the operating system, desktop hardware and peripherals, instrument-controlled software, core desktop applications and imagining of computers
• Manage On-boarding, retirement, and relocation of equipment
• Implements Windows based security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.
• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
• Ensures adherence to client’s corporate policies through periodic reporting and compliance programs
• Acts as the technical support contact for instrument vendor
• Repairing and troubleshooting instrument related computers and escalating issues to the client infrastructure teams
• Provides technical support for new system validations and change management efforts
• Create and maintain a physical inventory of lab equipment, PC’s, software, and any other information specified by the client
• Submit weekly Engineer reports to the team lead by COB on the last business day of the week
• Acts as client Liaison for software/hardware related inquiries
• Participate in client team meetings
• Provides support across all PerkinElmer Enterprise practices as required
• Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.
• Ability to troubleshoot complex technology issues.
• Strong verbal and written communication skills.
• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Basic Qualifications:

• Bachelor’s Degree or relevant industry experience.
• 2+ years of technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup system

Preferred Qualifications:

• Experience with scientific instrumentation
• Experience in Life Science environment

Working Environment:

• Position is in a research laboratory environment
• Job pace may be fast and job completion demands may be high.
• Must be able to remain in a stationary position more than 25% of the time
• Potential risk to lab-based hazards including but not limited to chemicals, biologicals, potent compounds, research material, high temperature, etc.
• The person in this position needs to occasionally move inside and outside labs
• Frequently use objects, tools or controls, which will require regular bending, squatting, stretching and reaching in order to perform in a service function.
• Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds
• Specific vision abilities required by this position include without limitation, the ability to observe details at close range (within a few feet of the instrument/equipment), distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
• Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
• Employee may be required to handle hazardous wastes according to local, state, and federal regulations