Microsoft CE CRM Developer(FACE TO FACE INTEVIEW IS MANDATORY)

Job Title: Microsoft CE CRM Developer

Location: Middletown, PA (Hybrid Mostly Remote)
Duration: ASAP 06/30/2026 (Extension Possible)
Work Type: Hybrid (Remote with 1 week onsite per month)
Interview Type: In-person / Work session with stakeholders in Middletown, PA
Visa: Open (Must be local or within 1-hour drive)

Job Summary:

We are seeking a highly skilled Microsoft Dynamics 365 CE CRM Developer with advanced expertise in Dynamics 365 CE functionalities and a proven record of delivering at least two successful CE implementation projects for high-volume contact centers. The role involves development, configuration, and integration of Dynamics 365 CE solutions in a hybrid environment with occasional onsite engagements in Middletown, PA.

Key Responsibilities:

• Configure and develop Microsoft Dynamics 365 CE CRM applications as per Agile backlog requirements.
• Collaborate with technical leads, project managers, and stakeholders to ensure high-quality project delivery.
• Support integration between Dynamics 365 CE, Contact Center applications, self-service portals, SAP, and payment gateways.
• Configure Customer Service modules including Channels, Workstreams, and Unified Routing for Omnichannel operations.
• Ensure seamless data flow and high system performance across integrated systems.
• Participate in CI/CD and Application Lifecycle Management (ALM) processes following industry best practices.
• Provide post go-live support and optimization for Dynamics 365 CE solutions.
• Lead and contribute to solution design, development, testing, and user adoption initiatives.
• Develop and maintain training documentation for end users and promote best practices.
• Attend mandatory onsite orientation and periodic onsite meetings (1 week per month).
• Adhere to organizational standards, policies, and procedures while performing assigned duties.

Required Skills & Experience:

• 5+ years of experience in developing and configuring business applications within the Microsoft Dynamics 365 CE CRM
• 3+ years of experience configuring Dynamics 365 Customer Service functionality including Omnichannel, Unified Routing, etc.
• Proven track record in at least 2 full-cycle Dynamics 365 CE implementations for high-volume contact centers.
• Deep understanding of Dynamics 365 CE capabilities, customization, and configuration.
• Strong knowledge of Contact Center applications (Telephony, IVR, self-service portals, and mobile apps).
• Hands-on experience integrating Dynamics 365 CE with ERP systems (SAP) and payment gateways.
• Familiarity with Agile methodologies and Azure DevOps (ADO)
• Proficiency in Microsoft Office 365 Suite (Teams, Excel, Word, PowerPoint).
• Bachelor s degree in Information Systems, Business Management, or a related field.

Required Certifications:

• Dynamics 365 Fundamentals (MB-910)
• Microsoft Power Platform + Dynamics 365 Core (MB-200)
• Power Platform App Maker Associate (PL-100)
• Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
• Power Platform Developer Associate (PL-400)

Preferred / In-progress Certifications:

• Power Platform Functional Consultant Associate (PL-200)
• Dynamics 365 + Power Platform Solution Architect Expert (PL-600)
• MS Dynamics Fast Track Recognized Architect
• Microsoft Most Valuable Professional (MVP)

Soft Skills:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to lead and collaborate across cross-functional teams.
• Detail-oriented with solid organizational and project management capabilities.
• Knowledge of Enterprise Business Solutions (SAP), ITIL/ITSM practices is a plus.

Additional Details:

• Must attend onsite orientation (Day 1).
• Required to be onsite for planned implementations or system issues (with advance notice).
• May require onsite post go-live support for 1 2 week periods on a rotational basis.