E-Commerce Support Engineer

Contract: W2, Corp-To-Corp, Independent, long term

  • Work from home
  • No Travel Required



Job Description

Responsible for integrate with large brands, E-Commerce customers, and ISV partners of client's store, deeply understand customer business requirements, and help customers solve all integration problems.

Establish a collaborative relationship between the internal Product RD team and ISVs , merchants, and partners, coordinate the resources of all parties, promote the solution of daily problems, and continuously optimize the collaborative process.

According to online feedback and business consultation, complete the content sorting, regularly sort out and summarize common problems, and produce solutions.

Regularly carry out retrospective work on platform issues, collaborate with the operation team to produce recommendation reports and provide strategic adjustment plans, and help improve and optimize the E-Commerce open ecosystem.

Job requirements

Bachelor's degree or above 3 years or above technical support experience, understanding of ECommerce scenarios and business processes.

Be familiar with basic troubleshooting methods, understand SQL , Wireshark /Charles capture and other common technologies.

Be familiar with a client side /server side language, such as: JAVA / Python /Javacript, can read the basic code logic ;

Having good oral expression and document writing ability, can explain complex technical language easy to understand, easy to operate.

With cross-team communication skills, strong self-driving force.

Having strong learning ability, can quickly familiarize with the knowledge of unfamiliar fields, and have strong ability to analyze and solve problems.

Can communicate with foreign customers in English (B2 or above) with strong English writing ability.