Overview
Remote
On Site
Full Time
Skills
Collaboration
Network design
Computer hardware
Sales
Customer satisfaction
Biomedicine
Mentorship
Coaching
Customer service
Management
Training
Repair
Network
Leadership
Enterprise networks
Disaster recovery
Computer networking
Cyber security
CompTIA
Network+
Cisco Certifications
Professional development
Law
Health care
Job Details
Job Description Summary
As the Implementation Specialist, you will use your technical knowledge to install, monitor, and customize clients' systems for GE HealthCare's patient care infrastructure portfolio after an initial purchase of hardware or software. Patient care infrastructure includes patient monitoring, telemetry, Carescape network, Carescape Gateway, etc. This role is based in the DC/Baltimore area.
Job Description
Responsibilities:
Qualifications:
Desired Qualifications:
#LI-GM1
Additional Job Description
Additional Information
Compensation Grade
OTHSAL
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
As the Implementation Specialist, you will use your technical knowledge to install, monitor, and customize clients' systems for GE HealthCare's patient care infrastructure portfolio after an initial purchase of hardware or software. Patient care infrastructure includes patient monitoring, telemetry, Carescape network, Carescape Gateway, etc. This role is based in the DC/Baltimore area.
Job Description
Responsibilities:
- Primary Installation Role responsibility where location of work may vary across the United States.
- Collaborate and partner with Sales, Project Manager, Network Design and Digital services, customer IT and biomed to implement solutions sold.
- Use technical knowledge to install, monitor, and customize clients' systems after an initial purchase of hardware or software. Ensure a client doesn't only buy a product but has a positive experience with it.
- Assess and remediate existing infrastructure to support installation of new solution. May also perform installation, validation, and connectivity on assigned equipment.
- Function as co-lead; develop and maintain strong relationships and frequent communications with customers and sales to proactively identify customer needs, ensure resolution, proper follow-up, and ongoing customer satisfaction. Consulting with IT and biomed on customer requirements for installation and address cyber security concerns.
- Mentoring and coaching local FE on installed solution.
- Responsible for prompt administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, technical project plans, technical walk thru and post warranty conversations with customer.
- Manage vendor service as needed.
- Provide instruction to personnel on equipment operation, diagnostics, effective use, and repair.
- Supports engineering new product releases.
- Expected travel minimum 90%
Qualifications:
- Bachelors or associates degree or equivalent experience
- 4+ years of experience in installing and configuring network equipment
- 1+ year of demonstrated leadership experience
- Demonstrated experience with communicating and remediating enterprise networking infrastructure
- Demonstrated experience implementing disaster recovery procedures
- Maintaining current knowledge and understanding of security and networking best practices to offer the best solutions and protection to company systems
- Understanding of cyber security vulnerabilities
- Must live within 30-60 minutes of a DC/Baltimore metro airport and be willing to travel 90%.
Desired Qualifications:
- 5+ years of experience in IT
- Certified in CompTIA Network+, CCNA, or CCWA
#LI-GM1
Additional Job Description
Additional Information
Compensation Grade
OTHSAL
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening.
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: Yes
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.