Technical Program Manager Customer-Facing Digital Solutions

Overview

Hybrid
Depends on Experience
Contract - W2
Contract - Independent
100% Travel

Skills

PMP
Customer Experience
JIRA
Agile
Customer Facing
Health Care

Job Details

Qualifications:

  • Education: Bachelor s or Master s degree in Computer Science, Engineering, or related field.
  • Experience: 12+ years in program/project management with at least 5 years in customer-facing roles.
  • Certifications: PMP, PRINCE2, or Agile/Scrum certifications preferred.

Skills:

  • Strong understanding of digital platforms and customer experience technologies.
  • Proven ability to manage offshore teams and global delivery models.
  • Excellent communication, negotiation, and stakeholder management skills.
  • Technical fluency in cloud, microservices, and modern software development practices.

Preferred Experience:

  • Exposure to Pharma or Healthcare domains, including regulatory compliance, patient engagement platforms, clinical data systems, or digital therapeutics.
  • Experience in managing transitions, SOWs, billing cycles, and delivery-led sales.
  • Familiarity with tools like Jira, Confluence, and Agile frameworks.
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