Overview
On Site
Hybrid
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Analytical Skill
BIND
COBOL
Collaboration
Conflict Resolution
Continuous Improvement
Customer Service
DDL
Decision-making
Documentation
EMS
Element Management System
Enform
Enscribe
FUP
INSPECT
Mentorship
Network
Operational Efficiency
Problem Solving
Programming Languages
Root Cause Analysis
SQL
Switches
TACL
TAL
Tandem
Connex
Connex Support
Connex Lead
Job Details
Job Title: Connex Support Lead Engineer
Location - if onsite, how many days per week? Houston, Hybrid 3 days/ week
Top Must Have's: Connex, Tandem, TAL, COBOL, S-COBOL, and TACL programming languages
Assignment Duration: Long time
Location - Houston, TX
Job Description/ Responsibilities
- Lead and mentor a team of support engineers focused on Connex applications running on HPE NonStop/Tandem systems.
- Responsible for ensuring high-quality customer service, operational efficiency, and continuous process improvement.
- Act as the first point of escalation for complex or high-priority customer issues.
- Coordinate with infrastructure, application, and network teams to resolve cross-functional issues.
- Drive root cause analysis and implement preventive measures for recurring incidents.
- Maintain and update operational documentation, runbooks, and support procedures.
- Strong analytical, problem-solving, team collaboration and decision-making skills.
What are the top 3 skills required for this role?
- 1. Extensive hands-on experience with Connex switch, transaction processing & their associated component
- Expertise in TAL, COBOL, S-COBOL, and TACL programming languages.
Experience in using the Tandem utilities like FUP, Enscribe, Enform, Bind/XLD, SQL, DDL, INSPECT, Netbatch, Spooler, Peruse, Pathway concepts,
- Experience with Connex knowledge on PI, TH, CH, PMC, CED, SMONINQY, CMSUTIL, NMI, EMS, Prognosis
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