ONSITE Tier 2 Helpdesk Technician: Windows OS, MS 365, AD / Entra ID, IT asset mgmt, basic networking

  • Sun Valley, CA
  • Posted 1 hour ago | Updated 1 hour ago

Overview

On Site
$25 - $32.5
Full Time
25% Travel

Skills

helpdesk support
desktop support
pdq
it asset management tools
managed service provider
windows os
office 365
o365
ms 365
active directory
entra ID
azure active directory
ticketing systems
networking
LAN/WAN
wifi
vpn
group policy
password resets
teams
firewalls
switches
routers

Job Details

THIS ROLE IS FULLY ONSITE IN SUN VALLEY, CA, WITH TRAVEL AS NEEDED TO SITES IN CA AND AZ. MILEAGE AND TRAVEL ASSISTANCE WILL BE PROVIDED. VALID DRIVER'S LICENSE & RELIABLE TRANSPORTATION REQUIRED.

FOR THE FIRST 90 DAYS, THE SCHEDULE IS MONDAY THROUGH FRIDAY, 9 AM TO 6 PM.

AFTER THAT, THE SCHEDULE WILL BE TUESDAY THROUGH FRIDAY, 9 AM TO 6 PM, AND SATURDAY, 7 AM TO 4 PM.
KORE1, a nationwide provider of staffing and recruiting solutions, has an immediate opening for a Tier 2 Helpdesk Technician: Windows OS, MS 365, AD / Entra ID, IT asset mgmt, basic networking
We're looking for a proactive, detail-oriented Tier 2 Help Desk Technician to join our IT team at our Sun Valley headquarters. This role supports day-to-day technical operations and ensures our employees have reliable access to the systems, applications, and networks they depend on.
You'll handle both Tier 1 and Tier 2 requests - from password resets and printer troubleshooting to diagnosing network issues, supporting Microsoft 365, and assisting with VPN and other network operations. You'll also help document processes and collaborate closely with our Systems Administrator and IT Manager.
Key Responsibilities
  • Provide technical support for Windows desktops, laptops, mobile devices, printers, and other network-connected hardware.
  • Manage user accounts, security groups, and permissions in Active Directory and Microsoft 365 Admin Center.
  • Handle standard service requests (e.g., password resets, email setup, printer installation, file share access).
  • Document troubleshooting steps, fixes, and key notes for internal reference.
  • Assist with new hardware rollouts, imaging, and software installations.
  • Support meetings and video calls with multimedia setup (Teams, projectors, conference hardware).
  • Maintain accurate ticket records and deliver timely, customer-focused communication.
  • Collaborate with the IT team on ongoing improvement projects and system updates.
Requirements
  • CompTIA A+, Network+, or Microsoft 365 certification is a plus
  • Experience supporting multi-site environments. (Especially warehouses) is a plus.
  • 5+ years of IT support experience (help desk, desktop, or systems support).
  • Solid understanding of Windows 10/11, Active Directory, Microsoft 365, and basic network concepts (LAN/WAN/VPN).
  • Understanding of switches, routers, &/or firewalls is helpful. (We are in the process of replacing our legacy HP switches with Unify & currently use Fortigate firewalls.)
  • Hands-on experience with:
    • Jitbit or other ticketing systems required.
    • Microsoft Products (O365, AD, EntraID, Win11, etc) required.
    • PDQ or other IT Asset Management / Inventory Management solutions required.
  • Strong troubleshooting, documentation, and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Valid California driver's license and reliable transportation required (for local site visits when needed).
    • Site locations are within SoCal & Arizona. Mileage, hotel, etc. provided.
Why You'll Love Working Here
  • Tight-knit IT team that values learning, ownership, and practical problem-solving.
  • Exposure to a broad range of technologies across multiple sites (FortiGate, UniFi, Microsoft 365, Jitbit).
  • Opportunities to expand into network/security or systems administration roles as you grow.
Compensation depends on experience but is typically $25-32.50/hr W2
ABOUT KORE1
Specializing in professional and technical recruiting, KORE1 is committed to supporting top IT, Engineering, Creative, Scientific, Accounting and Finance professionals in their career paths. We build deep relationships with leading companies, connecting them to exceptional talent every day. With extensive industry expertise and unmatched opportunities, our goal is to provide a unique experience for our contractors and consultants as they prepare for their next role. We are passionate about matching the right people with the right companies.
Kore1 provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Kore1 complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Kore1 expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Kore1's employees to perform their job duties may result in discipline up to and including discharge.
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