Master Data Management (MDM) Production Support Engineer


$110,000 - $150,000
Full Time
No Travel Required
Able to Provide Sponsorship


master data management

Job Details

Zions Bancorporation s Enterprise Technology and Operations (ETO) team is transforming what it means to work for a financial institution. With a commitment to technology and innovation, we have been providing our community, clients and colleagues the best experience possible for over 150 years. Help us transform our workforce of the future, today.

Zions Bancorporation is currently seeking an experienced Master Data Management (MDM) Production Support Engineer. The successful candidate for this position will be responsible for diagnosing and resolving production issues with our MDM implementation, and contributing to the analysis, design, development and implementation of fixes and enhancements to increase the reliability and maturity of our system as we adopt more strategic technologies.

Below are other duties of the MDM Production Support Engineer.

  • Work on a cross-functional agile SCRUM team to deliver and support master data management capabilities to the organization.
  • Take ownership of production issues and see them through to resolution within specified SLA timeframes, engaging and leading additional subject matter experts as needed.
  • Conduct root cause analysis with appropriate subject matter experts to identify and address root causes to production issues.
  • Provide after-hours on-call production support, as needed.
  • Contribute to production support knowledgebase and other related documentation.
  • Support best practices and enterprise standards to satisfy compliance, reduce risk, and deliver a positive experience to internal users and end customers.
  • Participate in design and code reviews.
  • Work with the business partners to identify and ensure that all service level agreements are met.
  • Perform ongoing monitoring of the environment and applications for capacity planning, performance tuning and improvement opportunities.
  • Work with team members and the Development Manager on process improvement, team initiatives, and the continual growth of the CDI Production Support Team.
  • May assist training other engineers.
  • Other duties as assigned.


  • 6+ years of experience supporting, designing and developing applications using IBM Master Data Management (MDM) Advanced Edition (Physical), with a sound understanding of master data management concepts.
  • Advanced analytical, organizational and problem-solving skills, including experience with root cause analysis methods (5 Whys, Cause Mapping / Fishbone Diagrams, etc.).
  • Sound understanding of data modeling, data quality and data profiling.
  • Experience with architecture, design and development of data integration solutions.
  • Working knowledge of Data-as-a-Service (DaaS) and API management concepts and how to use these with different types of integration technologies. Experience with REST APIs, JSON, SOAP Web Services, XML, XSD, WSDL, Python, and Kafka.
  • Familiar with Unix/AIX, ANSI SQL, PL/SQL, DB2 SQL and Shell Scripting. A combination of education and experience may meet requirements.
  • Ability and desire to learn new technologies quickly.
  • Ability to work independently and collaborate with others at all levels of technical understanding.
  • Requires a Bachelor's degree in Computer Science, Computer Engineering, Information Systems or related field.


This position can be located 100% remote within the United States or will be a hybrid work from home schedule with a minimum of three days per week in the office if you are within 50 miles of the new Zions Technology Center in Midvale, UT.

Pay Range: $110,000-$150,000


  • Medical, Dental and Vision Insurance - START DAY ONE!
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees
  • Employee Ambassador preferred banking products
  • This position may be eligible for a discretionary bonus

Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co-workers, and want to make a difference for the clients and communities we serve.