ServiceNow Developer

Overview

On Site
Hybrid
Depends on Experience
Full Time

Skills

ServiceNow
Configuration Management Database
CMDB
IT Service Management
ITSM
IT Operations Management
ITOM
Asset Management

Job Details

Seeking a ServiceNow Developer with hands-on exp with Configuration Management Database to design, configure, and enhance CMDB-related solutions that improve data accuracy, automate discovery, and strengthen IT Service Management (ITSM), IT Operations Management (ITOM) & Asset Management capabilities.

Duration: full-time position
Work location: Chandler, AZ (onsite)

Required experience/skills:
-At least 3yrs of hands-on ServiceNow development or engineering experience.
-Strong understanding of CMDB structure, CI relationships, and Discovery patterns.
-Knowledge of Discovery, MID Server configuration, and integration protocols (REST/SOAP, JDBC, etc.).
-Skilled in JavaScript, Glide APIs, Flow Designer, and ServiceNow platform configuration.
-Exp. with one or more ServiceNow modules: ITSM, ITOM, ITAM, or SAM.
-Create technical documentation and solution design specifications.
-Work closely with architects, business analysts & cross-functional delivery teams
to ensure solutions align with business objectives & best practices.

Key responsibilities:
-Design, develop, and implement solutions within the ServiceNow platform, focusing on CMDB, Discovery, and Service Mapping.
-Integrate CMDB with ITSM, ITOM, and Asset Management modules to enhance data visibility and operational efficiency.
-Configure identification and reconciliation rules, CI classes, and relationship models.
-Develop and maintain automation scripts using JavaScript, Flow Designer, and Orchestration tools.
-Conduct data analysis, reconciliation, and CMDB audits to maintain data integrity.
-Collaborate with stakeholders to define requirements, estimate work, and deliver technical solutions.
-Troubleshoot and resolve issues related to CMDB data, integrations, and platform performance.
-Contribute to platform upgrades, patching, and ongoing process improvement initiatives.
-Follow agile delivery methodologies and participate in sprint planning, demos, and retrospectives.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.